Hey John, How did you end up in Hawaii? Alan On Wed, Oct 4, 2017 at 10:02 PM, John Baughman via 4D_Tech < 4d_tech@lists.4d.com> wrote:
> I am going to chime in here with a recent real world experience. > > A while back I posted to the NUG a problem that I was having with external > data storage using custom mode. When the data was updated and properly > saved to the external data folder, the field continued to display the old > version of the data until the server or standalone 4D was restarted. This > was a show stopper for me upgrading a client to v16. > > I called tech support and after uploading a sample db demonstrating the > problem was told that it was in fact a bug and a bug case was opened for > it. This bug existed in 16.1 and R4 beta. > > I then called Tracy, my sales rep, and asked her to expedite the bug. > > A couple of weeks ago I received a message from 4D TS saying the bug was > fixed in the latest nightly build of 16.1. I confirmed the fix, but noted > that it was still broken in R4 beta. TS acknowledged this and said that the > fix would not show up in the R releases until R5. > > 16.2 was released and as expected no bug. > > Today R4 was released and voila the bug has been fixed. > > Now in the context of this thread, this appears to be an anomaly? It does > say to me that 4D does heavily prioritize the bugs in their bug list. For > example, you might have noticed that in 16.2 the issue with the Design > Environment not remembering the open windows from the last session has been > fixed. Not so in R4. Interesting, yes? > > For me personally, I am not one to complain. I may be naive, but I trust > that the folks working on 4D are doing the best they can. Sure there could > be improvements, but I am one to live with what I got and be patient for > what is yet to come. > > I understand the frustrations, but that is my 2 cents worth. > > John > > > > > > > On Oct 4, 2017, at 7:21 AM, David Adams via 4D_Tech < > 4d_tech@lists.4d.com> wrote: > > > >> If you have a bug that you really want fixes: you need to work with > Tech > > Support. If you don’t: then it’s just wishful thinking. > > > > I have done this. It's a bug that 4D should care about *way* more than > me. > > It crashes the server. Easily Submitted to tech support with a demo > > database, etc. > > > > It is NOT MY FAULT that 4D doesn't fix properly reported bugs. It is NOT > > OUR FAULT. It is their fault. > > > > I'm getting tired of hearing from people that someone bugs aren't being > > fixed because we're somehow mysteriously doing it wrong. I also > appreciate > > that I'm one of the very people that spit out that line over, and over > > again down the years on this list. > > > > Here's a list of positions that I can no longer accept on face value: > > > > "We aren't documenting that because it might change." > > This is silly in the extreme. Every piece of software might change, lots > of > > them say "This might change in a future version." Even 4D says this > clearly > > in their docs. So when you hear that line, it's an excuse for something > > else - who knows what. > > > > "It isn't Tech Support's job to report bugs." > > Of course it is. > > > > "You have to <<insert multiple steps here>> to get you bug fixed." > > 1. It's not my bug, it's THEIR bug. They're not doing me a favor. > > 2. Jumping through the hoops makes no particular impact that I can see. > > > > "Feature requests should be submitted through the appropriate section of > > the forums where there is open voting." > > True. Does this get feature requests implemented? Not as far as I can > tell. > > (Well, I did see one - but it was from Rob and he's got a special > > relationship with 4D.) My cynical interpretation is that the feature > > request forum exists to stop people complaining about missing features. > > > > Your mileage may vary. > > ********************************************************************** > > 4D Internet Users Group (4D iNUG) > > FAQ: http://lists.4d.com/faqnug.html > > Archive: http://lists.4d.com/archives.html > > Options: http://lists.4d.com/mailman/options/4d_tech > > Unsub: mailto:4d_tech-unsubscr...@lists.4d.com > > ********************************************************************** > > John Baughman > Kailua, Hawaii > (808) 262-0328 > john...@hawaii.rr.com > > > > > > ********************************************************************** > 4D Internet Users Group (4D iNUG) > FAQ: http://lists.4d.com/faqnug.html > Archive: http://lists.4d.com/archives.html > Options: http://lists.4d.com/mailman/options/4d_tech > Unsub: mailto:4d_tech-unsubscr...@lists.4d.com > ********************************************************************** > ********************************************************************** 4D Internet Users Group (4D iNUG) FAQ: http://lists.4d.com/faqnug.html Archive: http://lists.4d.com/archives.html Options: http://lists.4d.com/mailman/options/4d_tech Unsub: mailto:4d_tech-unsubscr...@lists.4d.com **********************************************************************
