sir, what is your openien about it? read below and wright in reply each guy I taken this information from indianrail.gov.in date 29/06/2018 read hear below
Indian Railways used to be notorious for being tardy and dirty. Add to that its utter indifference towards passengers who had to stoically put up with numerous deficiencies in services. The railways, at its best, merely took you from point A to B — and not often in time or safely. As a public-sector enterprise, it was as responsive to customers as most of its kind. All that is changing now. Though there's still a lot to be done, the railways have managed to shed the image of a state entreprise impervious to change and aloof to its customers' needs. A large number of new customer services has made the railways more customer-oriented. Here's a list of services introduced during the four years of the NDA government. 1. Free WiFi To promote Digital India, the railways tied up with Google in 2016 to offer free WiFi at railway stations across India. Today, it offers the service at more than 700 stations and covers eight million people a month. The service offers 30 minutes of free internet access to passengers. 2. No more stinking toilets The railways has been replacing the conventional toilets in the trains with bio-toilets. It has installed more than one lakh bio-toilets in trains till March this year. Since the excreta gets collected in a box fitted below the train toilet, it doesn't drop on the tracks. This prevents corrosion of tracks and keeps them clean. The railways is also changing the floor of the toilets which will prevent them from getting soiled too soon. . Purified water To provide commuters with purified water at low cost, the railways has so far installed 1,100 water ATMs at 345 railway stations. One liter of water from these ATMs costs Rs 5 and users pay one rupee for a paper cup. 4. Reading lights A small but very useful addition that prevents arguments between passengers. Among many new features introduced in new train coaches is a reading light for every berth. New trains including Humsafar Express have this facility. 5. No more smelly blankets After several complaints of dirty linen and blankets, the railways has decided to provide nylon blankets to AC travellers, which will be washed twice a month. Earlier, they were washed once a month. Besides washing, the used blankets would be sanitised on a regular basis. 6. Waitlisted? Here is a Vikalp IRCTC introduced Vikalp scheme in 2016 to help waitlisted passengers get confirmed ticket in another train running on the same route. The scheme is applicable to all waitlisted passengers irrespective of booking quota and concession. Passengers can opt for a maximum of seven trains under the scheme. 7. Food for thought and pocket Good food has been a struggle for the public transporter. But it has now taken a slew of initiatives to fix this pain point, the chief among them is a move to cut the quantity of food served. Soup, breadsticks, butter and sandwiches will go off the plate and passengers may get vegetarian and non-vegetarian rice combos as part of the plan to cut costs. This may start with premium trains such as Rajdhani and Shatabdi. The IRCTC has also roped in a startup for delivering food on your seat. It has also decided to use Artificial Intelligence to serve hygienic and quality food on trains. Packaged disposable plates will replace plastic trays for hygiene. 8. Train delayed? You'll be informed The railways has introduced a service to send text messages to passengers whose trains are delayed or rescheduled. The move is aimed at decongesting platforms. 9. Grievance redressal The railways has been taking complaints via IVRS and social media platforms like Twitter and Facebook. However, the national transporter also launched a mobile app 'Madad' to register passengers' complaints. The app allows live tracking of action taken on the complaints. 10. Increased RAC/Quota seats The transporter has increased the number of berths earmarked as RAC to accommodate more passengers. The quota (reserved) seats for senior citizens, pregnant women and female passengers 45 years and above have been increased to six lower berths per coach in sleeper coach, three lower berths per coach each in Search for old postings at: http://www.mail-archive.com/accessindia@accessindia.org.in/ To unsubscribe send a message to accessindia-requ...@accessindia.org.in with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list..
