please dail 182 it is a RPF number or dail 138.

thanks and regards,
sazid

On 6/30/18, pranaya rani <pranayara...@gmail.com> wrote:
> The handicap coach is always full occupied by non-disabled parents and
> extremely impossible for disableds to get into the coach let alone a seat in
> the coach. The matter was complained to guard who is supposedly the incharge
> for the handicapped coach and also with tt but nothing happens.  Is there a
> phone no. to which we can make complaints? Or what the others ways to make
> complaints?
>
> -----Original Message-----
> From: AccessIndia [mailto:accessindia-boun...@accessindia.org.in] On Behalf
> Of vishal sharma
> Sent: 30 June, 2018 10:38 AM
> To: gopalfi...@gmail.com; AccessIndia: a list for discussing accessibility
> and issues concerning the disabled.
> Subject: Re: [AI] what is your openien about it?
>
> practically speaking I have recently travelled in sleeper class ,where
> most passengers with reserved seats travel ,there was no water in the
> toilets of any sleeper class coaches. most of the facilities u have
> listed are in the air conditioned coaches. moreover very recently it
> has been observed that online rail booking website has become very
> inaccessible   for us blind users. sorry to b critical ,treat this as
> my personal opinion only and correct me.
>
> On 6/29/18, gopala krishna <gopalfi...@gmail.com> wrote:
>> sir, what is your openien about it? read below
>> and wright in reply each guy
>> I taken this information from
>> indianrail.gov.in
>> date 29/06/2018
>> read hear below
>>
>> Indian Railways used to be notorious for being tardy and dirty. Add to
>> that its utter indifference towards passengers who had to stoically
>> put up with numerous deficiencies in services. The railways, at its
>> best, merely took you from point A to B — and not often in time or
>> safely. As a public-sector enterprise, it was as responsive to
>> customers as most of its kind.
>> All that is changing now. Though there's still a lot to be done, the
>> railways have managed to shed the image of a state entreprise
>> impervious to change and aloof to its customers' needs. A large number
>> of new customer services has made the railways more customer-oriented.
>> Here's a list of services introduced during the four years of the NDA
>> government.
>> 1. Free WiFi
>> To promote Digital India, the railways tied up with Google in 2016 to
>> offer free WiFi at railway stations across India. Today, it offers the
>> service at more than 700 stations and covers eight million people a
>> month. The service offers 30 minutes of free internet access to
>> passengers.
>> 2. No more stinking toilets
>> The railways has been replacing the conventional toilets in the trains
>> with bio-toilets. It has installed more than one lakh bio-toilets in
>> trains till March this year. Since the excreta gets collected in a box
>> fitted below the train toilet, it doesn't drop on the tracks. This
>> prevents corrosion of tracks and keeps them clean. The railways is
>> also changing the floor of the toilets which will prevent them from
>> getting soiled too soon.
>> . Purified water
>> To provide commuters with purified water at low cost, the railways has
>> so far installed 1,100 water ATMs at 345 railway stations. One liter
>> of water from these ATMs costs Rs 5 and users pay one rupee for a
>> paper cup.
>> 4. Reading lights
>> A small but very useful addition that prevents arguments between
>> passengers. Among many new features introduced in new train coaches is
>> a reading light for every berth. New trains including Humsafar Express
>> have this facility.
>> 5. No more smelly blankets
>> After several complaints of dirty linen and blankets, the railways has
>> decided to provide nylon blankets to AC travellers, which will be
>> washed twice a month. Earlier, they were washed once a month. Besides
>> washing, the used blankets would be sanitised on a regular basis.
>> 6. Waitlisted? Here is a Vikalp
>> IRCTC introduced Vikalp scheme in 2016 to help waitlisted passengers
>> get confirmed ticket in another train running on the same route. The
>> scheme is applicable to all waitlisted passengers irrespective of
>> booking quota and concession. Passengers can opt for a maximum of
>> seven trains under the scheme.
>> 7. Food for thought and pocket
>> Good food has been a struggle for the public transporter. But it has
>> now taken a slew of initiatives to fix this pain point, the chief
>> among them is a move to cut the quantity of food served. Soup,
>> breadsticks, butter and sandwiches will go off the plate and
>> passengers may get vegetarian and non-vegetarian rice combos as part
>> of the plan to cut costs. This may start with premium trains such as
>> Rajdhani and Shatabdi. The IRCTC has also roped in a startup for
>> delivering food on your seat. It has also decided to use Artificial
>> Intelligence to serve hygienic and quality food on trains. Packaged
>> disposable plates will replace plastic trays for hygiene.
>> 8. Train delayed? You'll be informed
>> The railways has introduced a service to send text messages to
>> passengers whose trains are delayed or rescheduled. The move is aimed
>> at decongesting platforms.
>> 9. Grievance redressal
>> The railways has been taking complaints via IVRS and social media
>> platforms like Twitter and Facebook. However, the national transporter
>> also launched a mobile app 'Madad' to register passengers' complaints.
>> The app allows live tracking of action taken on the complaints.
>> 10. Increased RAC/Quota seats
>> The transporter has increased the number of berths earmarked as RAC to
>> accommodate more passengers. The quota (reserved) seats for senior
>> citizens, pregnant women and female passengers 45 years and above have
>> been increased to six lower berths per coach in sleeper coach, three
>> lower berths per coach each in
>>
>>
>>
>>
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