> For normal day
to day things like resetting passwords, unlocking accounts, the normal tools are
just fine.
This
entirely depends on the size of the organization in relation to the size of the
help desk staff and I guess coupled with SLA's (i.e. is it ok to wait 3 days for
a password change). With the cutbacks most IT departments are taking and the
"lower quality" admins (shall we say trained monkeys with certs) that a company
is willing to pay for you are getting smaller and smaller lesser ability admins.
A system that sits in front of the lower level admins and makes sure that the
work is following business rules and being done most efficiently is becoming
more and more important.
Additionally the "normal" native tools do not do anything in scale. They
are all one offs like TV Dinners. If you have 1 person having dinner, a Swanson
will do fine, you have 15 coming over you better break something else out.
Password changes and unlocks and resets are actually something that are
now getting some good tool sets to be handled outside of your normal admins with
third party tools that are actually decent. Check out PSYNCH. Does it make sense
if you have 50 users? Probably not as you can whip up a simple website to do the
work, get much bigger or have multiple platforms to sync across and it could
become invaluable.
However things like machine account/Group/User creations and such are
ripe for non-native tools until MS starts doing business rules so that naming
standards and other rules are being followed. Yes you can track things down that
aren't following the rules and go after the people after the fact, but it is
much easier to stop them up front.
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