How about Track-It! -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jason Benway Sent: Tuesday, November 02, 2004 9:19 AM To: '[EMAIL PROTECTED]' Subject: [ActiveDir] OT: helpdesk software
I'm looking into helpdesk software. I need integration into active directory, a web interface, and the biggest issue. I want to be able to use email to open and track the tickets. I want the user to be able to send an email to an internal email address, the tech replies to the email which gets sent back to the helpdesk app. The tech and the user can continue to use email to correspond back and forth. Each time the emails pass though the helpdesk software and the thread is tracked so it can be viewed in the helpdesk app. Anyone seen/use anything like this? Thanks,jb List info : http://www.activedir.org/mail_list.htm List FAQ : http://www.activedir.org/list_faq.htm List archive: http://www.mail-archive.com/activedir%40mail.activedir.org/ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ This e-mail is confidential, may contain proprietary information of the Cooper Cameron Corporation and its operating Divisions and may be confidential or privileged. This e-mail should be read, copied, disseminated and/or used only by the addressee. If you have received this message in error please delete it, together with any attachments, from your system. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ List info : http://www.activedir.org/mail_list.htm List FAQ : http://www.activedir.org/list_faq.htm List archive: http://www.mail-archive.com/activedir%40mail.activedir.org/
