Hi Ads API Support, This is very frustrating. It has been a long time since I opened this support request and it is unfortunate that the Support Team is not understanding the issue. I understand that the accounts that are erroring on getCustomer call are not completely setup but that is not the issue. Please try and understand the main issue here and please do not respond with the same comment about the account not being setup properly.
For the readers convenience I will summarize and reiterate the issue in this entry. ListAccessibleCustomers <https://github.com/googleads/google-ads-java/blob/master/google-ads-examples/src/main/java/com/google/ads/googleads/examples/accountmanagement/ListAccessibleCustomers.java> only returns the resource name of the accounts and does not provide the status of an account. So programmatically I cannot tell if I am ok to make the follow up getCustomer call. But the main problem is ListAccessibleCustomers <https://github.com/googleads/google-ads-java/blob/master/google-ads-examples/src/main/java/com/google/ads/googleads/examples/accountmanagement/ListAccessibleCustomers.java> should not return a partially setup account or if it did the customerServiceClient. getCustomer <https://github.com/googleads/google-ads-java/blob/master/google-ads-examples/src/main/java/com/google/ads/googleads/examples/accountmanagement/GetAccountInformation.java#L89>call should not fail when trying to retrieve a partially setup customer account. The whole reason behind this call is because listAccessibleCustomers call only return resourcenames of the account and I need name of the account, so we make follow up call to get the name of the accounts. Also, I repeat, the customerServiceClient.getCustomer <https://github.com/googleads/google-ads-java/blob/master/google-ads-examples/src/main/java/com/google/ads/googleads/examples/accountmanagement/GetAccountInformation.java#L89> call were working for partially setup account before and it should not be failing with code=UNAUTHENTICATED since my user has access to that account which i can see in my google Ads UI. Please have these bounce off of the engineering team for a possible fix or a proper resolution. Thanks, Darshan. On Tuesday, May 14, 2019 at 1:29:12 AM UTC-4, googleadsapi-forumadvisor wrote: > > Hi Darshan, > > Kindly use the *reply privately to author* option when providing the > clientCustomerIds. > > Regards, > Dannison > Google Ads API Team > > > =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ > Also find us on our blog and discussion group: > https://ads-developers.googleblog.com/search/label/google_ads_api > https://developers.google.com/adwords/api/community/ > =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ > > Was your question answered? Please rate your experience with us by taking > a short survey. > If not -- reply to this email and tell us what else we can do to help. > > Take Survey > <https://support.google.com/google-ads/contact/survey_transactional?caseid=1-8644000026237&hl=en&ctx=1> > > Also find us on our blog and discussion group: > http://googleadsdeveloper.blogspot.com/search/label/adwords_api > https://developers.google.com/adwords/api/community/ > On 05/11/19 04:51:36 dar...@companionlabs.com <javascript:> wrote: > > Hi, > > These accounts are accessible via the api, partially though, since they > are returned from the ListAccessibleCustomers > <https://github.com/googleads/google-ads-java/blob/master/google-ads-examples/src/main/java/com/google/ads/googleads/examples/accountmanagement/ListAccessibleCustomers.java> > call. > They should be all or nothing i.e. they should not be accessible from > ListAccessibleCustomers call as well. Also before this issue started > GetCustomer > <https://www.google.com/url?q=https%3A%2F%2Fgithub.com%2Fgoogleads%2Fgoogle-ads-java%2Fblob%2Fmaster%2Fgoogle-ads-examples%2Fsrc%2Fmain%2Fjava%2Fcom%2Fgoogle%2Fads%2Fgoogleads%2Fexamples%2Faccountmanagement%2FGetAccountInformation.java&sa=D&sntz=1&usg=AFQjCNGzAzjG0b2HJXo2LHdf29PBrhvHTA> > was > able to pull these accounts info. Our application functionality is > currently broke because of this issue that was introduced. Please request > Ads Team to provide a full resolution. > > Thanks, > Darshan. > > On Friday, May 10, 2019 at 1:16:42 AM UTC-4, googleadsapi-forumadvisor > wrote: > > Hi Darshan, > > Upon checking with the team, the accounts that you are trying to access > are either cancelled or in draft. You need to finish setting the accounts > up in order for these accounts to be accessible via the API. Feel free to > write back if you are finished setting up the accounts and are still not > accessible via the API. > > I hope this will help. > > Regards, > Dave > Google Ads API Team > > > =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ > Also find us on our blog and discussion group: > https://ads-developers.googleblog.com/search/label/google_ads_api > https://developers.google.com/adwords/api/community/ > =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ > > Was your question answered? Please rate your experience with us by taking > a short survey. > If not -- reply to this email and tell us what else we can do to help. > > Take Survey > <https://support.google.com/google-ads/contact/survey_transactional?caseid=1-8644000026237&hl=en&ctx=1> > > Also find us on our blog and discussion group: > http://googleadsdeveloper.blogspot.com/search/label/adwords_api > https://developers.google.com/adwords/api/community/ > On 05/09/19 22:52:45 dar...@companionlabs.com wrote: > > Any update on this issue? > > On Tuesday, May 7, 2019 at 9:39:09 AM UTC-4, Darshan Pradhan wrote: > > I retested this morning to make sure the issue is not on my end. So I > regenerated a refreshToken and ran the examples available in official > java client > <https://github.com/googleads/google-ads-java/tree/master/google-ads-examples> > > 1. > * ListAccessibleCustomers > > <https://github.com/googleads/google-ads-java/blob/master/google-ads-examples/src/main/java/com/google/ads/googleads/examples/accountmanagement/ListAccessibleCustomers.java> > (request > and response shown below) * > > > *2019-05-07 09:16:13,019 INFO [Gax-3] logging.RequestLogger > (RequestLogger.java:157) - SUCCESS REQUEST SUMMARY. Method: > google.ads.googleads.v1.services.CustomerService/ListAccessibleCustomers, > Endpoint: googleads.googleapis.com:443 > <http://googleads.googleapis.com:443/>, CustomerID: null, RequestID: > 2_F-uiGFImKQKzTtn72dmw, ResponseCode: OK, Fault: null.* > *2019-05-07 09:16:13,133 DEBUG [Gax-3] logging.RequestLogger > (RequestLogger.java:161) - SUCCESS REQUEST DETAIL.* > *Request* > *-------* > *MethodName: > google.ads.googleads.v1.services.CustomerService/ListAccessibleCustomers* > *Endpoint: googleads.googleapis.com:443 > <http://googleads.googleapis.com:443/>* > *Headers: {developer-token=REDACTED, x-goog-api-client=gl-java/11.0.1 > gapic/ gax/1.35.0 grpc/1.16.1}**Body: * > > *Response* > *--------* > *Headers: > Metadata(content-disposition=attachment,content-type=application/grpc,request-id=2_F-uiGFImKQKzTtn72dmw,date=Tue, > > 07 May 2019 13:16:12 GMT,alt-svc=quic=":443"; ma=2592000; v="46,44,43,39")* > *Body: resource_names: "customers/8730611186"* > *resource_names: "customers/3011223529"* > *resource_names: "customers/6991317584"* > *resource_names: "customers/8356782372"* > *Failure message: null* > *Status: Status{code=OK, description=null, cause=null}.* > *Total results: 4* > *Customer resource name: customers/8730611186* > *Customer resource name: customers/3011223529* > *Customer resource name: customers/6991317584**Customer resource name: > customers/8356782372* > *Process finished with exit code 0* > > > 1. *GetCustomer > > <https://github.com/googleads/google-ads-java/blob/master/google-ads-examples/src/main/java/com/google/ads/googleads/examples/accountmanagement/GetAccountInformation.java> > call > with all of the accounts above (request and response shown below)* > 1. > > > > * 8730611186 (Success response): 2019-05-07 09:21:09,051 INFO [Gax-3] > logging.RequestLogger (RequestLogger.java:157) - SUCCESS REQUEST > SUMMARY. > Method: google.ads.googleads.v1.services.CustomerService/GetCustomer, > Endpoint: googleads.googleapis.com:443 > <http://googleads.googleapis.com:443/>, CustomerID: null, RequestID: > Bcvc_bUe4xUwdzpRL6goig, ResponseCode: OK, Fault: null.2019-05-07 > 09:21:09,163 DEBUG [Gax-3] logging.RequestLogger > (RequestLogger.java:161) - > SUCCESS REQUEST DETAIL.Request-------MethodName: > google.ads.googleads.v1.services.CustomerService/GetCustomerEndpoint: > googleads.googleapis.com:443 > <http://googleads.googleapis.com:443/>Headers: > {developer-token=REDACTED, > x-goog-api-client=gl-java/11.0.1 gapic/ gax/1.35.0 grpc/1.16.1}Body: > resource_name: "customers/8730611186" Response--------Headers: > > Metadata(content-disposition=attachment,content-type=application/grpc,request-id=Bcvc_bUe4xUwdzpRL6goig,date=Tue, > > 07 May 2019 13:21:08 GMT,alt-svc=quic=":443"; ma=2592000; > v="46,44,43,39")Body: resource_name: > "customers/8730611186"[REDACTED]Failure message: nullStatus: > Status{code=OK, description=null, cause=null}.Customer with ID > 8730611186, > descriptive name '[REDACTED]', currency code 'USD', timezone > '[REDACTED]', > tracking URL template '' and auto tagging enabled 'false' was > retrieved.Class transformation time: 0.031278638s for 7049 classes or > 4.43731564760959E-6s per class Process finished with exit code 0* > 2. > > *3011223529 (*AUTHENTICATION_ERROR > *) * > > 2019-05-07 09:24:00,479 WARN [Gax-3] logging.RequestLogger > (RequestLogger.java:159) - FAILURE REQUEST SUMMARY. Method: > google.ads.googleads.v1.services.CustomerService/GetCustomer, > Endpoint: googleads.googleapis.com:443, CustomerID: null, > RequestID: oad0CZRp0VSIRyF22WVEWw, ResponseCode: UNAUTHENTICATED, > Fault: > Request is missing required authentication credential. Expected OAuth 2 > access token, login cookie or other valid authentication credential. > See > https://developers.google.com/identity/sign-in/web/devco > nsole-project > <https://developers.google.com/identity/sign-in/web/devconsole-project> > .. > > 2019-05-07 09:24:00,690 INFO [Gax-3] logging.RequestLogger > (RequestLogger.java:157) - FAILURE REQUEST DETAIL. > Request > ------- > MethodName: google.ads.googleads.v1.services.CustomerService/ > GetCustomer > Endpoint: googleads.googleapis.com:443 > Headers: {developer-token=REDACTED, x-goog-api-client=gl-java/11.0.1 > gapic/ gax/1.35.0 grpc/1.16.1} > Body: resource_name: "customers/3011223529" > > Response > -------- > Headers: Metadata(content-type=application/grpc,request-id= > oad0CZRp0VSIRyF22WVEWw,date=Tue, 07 May 2019 13:24:00 > GMT,alt-svc=quic=":443"; ma=2592000; v="46,44,43,39") > Body: null > Failure message: errors { > error_code { > authentication_error: AUTHENTICATION_ERROR > } > message: "Authentication of the request failed." > } > Status: Status{code=UNAUTHENTICATED, description=Request is missing > required authentication credential. Expected OAuth 2 access token, > login > cookie or other valid authentication credential. See > https://developers.google.com/identity/sign-in/web/devco > nsole-project > > <https://developers.google.com/identity/sign-in/web/devconsole-project>., > cause=null}. > Request ID oad0CZRp0VSIRyF22WVEWw failed due to GoogleAdsException. > Underlying errors: > Error 0: error_code { > authentication_error: AUTHENTICATION_ERROR > } > message: "Authentication of the request failed." > > 3. 6991317584* (*AUTHENTICATION_ERROR > > > > > > *) 2019-05-07 09:24:23,596 WARN [Gax-3] logging.RequestLogger > (RequestLogger.java:159) - FAILURE REQUEST SUMMARY. Method: > google.ads.googleads.v1.services.CustomerService/GetCustomer, > Endpoint: googleads.googleapis.com:443 > <http://googleads.googleapis.com:443/>, CustomerID: null, RequestID: > kZPKIuVYZywxIJpp-wIVkA, ResponseCode: UNAUTHENTICATED, Fault: Request > is > missing required authentication credential. Expected OAuth 2 access > token, > login cookie or other valid authentication credential. > See > https://developers.google.com/identity/sign-in/web/devconsole-project > > <https://developers.google.com/identity/sign-in/web/devconsole-project>.. > 2019-05-07 09:24:23,766 INFO [Gax-3] logging.RequestLogger > (RequestLogger.java:157) - FAILURE REQUEST DETAIL. Request ------- > MethodName: google.ads.googleads.v1.servic<* > > -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog: https://googleadsdeveloper.blogspot.com/ =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API and Google Ads API Forum" group. 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