Thanks Thanet! Please keep us posted.
Thanks, Darshan Pradhan Senior Application Architect CompanionLabs dars...@companionlabs.com LinkedIn: https://www.linkedin.com/in/darshan-pradhan-07918070/ Start advertising smarter on Facebook. Sign up for your free 7 day trial at www.companionlabs.com. On Wed, May 15, 2019 at 4:32 AM <googleadsapi-forumadvi...@google.com> wrote: > Hello Darshan, > > Let me sync with the engineering team. > Sorry for this back-and-forth. > > Best, > Thanet, Google Ads API Team > =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ > Also find us on our blog and discussion group: > https://ads-developers.googleblog.com/search/label/google_ads_api > https://developers.google.com/adwords/api/community/ > =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ > > On 05/14/19 23:11:52 dars...@companionlabs.com wrote: > > Hi Ads API Support, > > This is very frustrating. It has been a long time since I opened this > support request and it is unfortunate that the Support Team is not > understanding the issue. I understand that the accounts that are erroring > on getCustomer call are not completely setup but that is not the issue. > Please try and understand the main issue here and please do not respond > with the same comment about the account not being setup properly. > > For the readers convenience I will summarize and reiterate the issue in > this entry. > > ListAccessibleCustomers > <https://github.com/googleads/google-ads-java/blob/master/google-ads-examples/src/main/java/com/google/ads/googleads/examples/accountmanagement/ListAccessibleCustomers.java> > only > returns the resource name of the accounts and does not provide the status > of an account. So programmatically I cannot tell if I am ok to make the > follow up getCustomer call. But the main problem is > ListAccessibleCustomers > <https://github.com/googleads/google-ads-java/blob/master/google-ads-examples/src/main/java/com/google/ads/googleads/examples/accountmanagement/ListAccessibleCustomers.java> > should > not return a partially setup account or if it did the > customerServiceClient.getCustomer > <https://github.com/googleads/google-ads-java/blob/master/google-ads-examples/src/main/java/com/google/ads/googleads/examples/accountmanagement/GetAccountInformation.java#L89>call > should not fail when trying to retrieve a partially setup customer account. > > The whole reason behind this call is because listAccessibleCustomers call > only return resourcenames of the account and I need name of the account, so > we make follow up call to get the name of the accounts. > > Also, I repeat, the customerServiceClient.getCustomer > <https://github.com/googleads/google-ads-java/blob/master/google-ads-examples/src/main/java/com/google/ads/googleads/examples/accountmanagement/GetAccountInformation.java#L89> > call > were working for partially setup account before and it should not be > failing with code=UNAUTHENTICATED since my user has access to that account > which i can see in my google Ads UI. > > Please have these bounce off of the engineering team for a possible fix or > a proper resolution. > > Thanks, > Darshan. > > > > On Tuesday, May 14, 2019 at 1:29:12 AM UTC-4, googleadsapi-forumadvisor > wrote: > > Hi Darshan, > > Kindly use the *reply privately to author* option when providing the > clientCustomerIds. > > Regards, > Dannison > Google Ads API Team > > > =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ > Also find us on our blog and discussion group: > https://ads-developers.googleblog.com/search/label/google_ads_api > https://developers.google.com/adwords/api/community/ > =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ > > Was your question answered? Please rate your experience with us by taking > a short survey. > If not -- reply to this email and tell us what else we can do to help. > > Take Survey > <https://support.google.com/google-ads/contact/survey_transactional?caseid=1-8644000026237&hl=en&ctx=1> > > Also find us on our blog and discussion group: > http://googleadsdeveloper.blogspot.com/search/label/adwords_api > https://developers.google.com/adwords/api/community/ > On 05/11/19 04:51:36 dar...@companionlabs.com wrote: > > Hi, > > These accounts are accessible via the api, partially though, since they > are returned from the ListAccessibleCustomers > <https://github.com/googleads/google-ads-java/blob/master/google-ads-examples/src/main/java/com/google/ads/googleads/examples/accountmanagement/ListAccessibleCustomers.java> > call. They should be all or nothing i.e. they should not be accessible > from ListAccessibleCustomers call as well. Also before this issue started > GetCustomer > <https://www.google.com/url?q=https%3A%2F%2Fgithub.com%2Fgoogleads%2Fgoogle-ads-java%2Fblob%2Fmaster%2Fgoogle-ads-examples%2Fsrc%2Fmain%2Fjava%2Fcom%2Fgoogle%2Fads%2Fgoogleads%2Fexamples%2Faccountmanagement%2FGetAccountInformation.java&sa=D&sntz=1&usg=AFQjCNGzAzjG0b2HJXo2LHdf29PBrhvHTA> > was > able to pull these accounts info. Our application functionality is > currently broke because of this issue that was introduced. Please request > Ads Team to provide a full resolution. > > Thanks, > Darshan. > > On Friday, May 10, 2019 at 1:16:42 AM UTC-4, googleadsapi-forumadvisor > wrote: > > Hi Darshan, > > Upon checking with the team, the accounts that you are trying to access > are either cancelled or in draft. You need to finish setting the accounts > up in order for these accounts to be accessible via the API. Feel free to > write back if you are finished setting up the accounts and are still not > accessible via the API. > > I hope this will help. > > Regards, > Dave > Google Ads API Team > > > =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ > Also find us on our blog and discussion group: > https://ads-developers.googleblog.com/search/label/google_ads_api > https://developers.google.com/adwords/api/community/ > =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ > > Was your question answered? Please rate your experience with us by taking > a short survey. > If not -- reply to this email and tell us what else we can do to help. > > Take Survey > <https://support.google.com/google-ads/contact/survey_transactional?caseid=1-8644000026237&hl=en&ctx=1> > > Also find us on our blog and discussion group: > http://googleadsdeveloper.blogspot.com/search/label/adwords_api > https://developers.google.com/adwords/api/community/ > On 05/09/19 22:52:45 dar...@companionlabs.com wrote: > > Any update on this issue? > > On Tuesday, May 7, 2019 at 9:39:09 AM UTC-4, Darshan Pradhan wrote: > > I retested this morning to make sure the issue is not on my end. So I > regenerated a refreshToken and ran the examples available in official > java client > <https://github.com/googleads/google-ads-java/tree/master/google-ads-examples> > > 1. > * ListAccessibleCustomers > > <https://github.com/googleads/google-ads-java/blob/master/google-ads-examples/src/main/java/com/google/ads/googleads/examples/accountmanagement/ListAccessibleCustomers.java> > (request > and response shown below) * > > > *2019-05-07 09:16:13,019 INFO [Gax-3] logging.RequestLogger > (RequestLogger.java:157) - SUCCESS REQUEST SUMMARY. Method: > google.ads.googleads.v1.services.CustomerService/ListAccessibleCustomers, > Endpoint: googleads.googleapis.com:443 > <http://googleads.googleapis.com:443/>, CustomerID: null, RequestID: > 2_F-uiGFImKQKzTtn72dmw, ResponseCode: OK, Fault: null.* > *2019-05-07 09:16:13,133 DEBUG [Gax-3] logging.RequestLogger > (RequestLogger.java:161) - SUCCESS REQUEST DETAIL.* > *Request* > *-------* > *MethodName: > google.ads.googleads.v1.services.CustomerService/ListAccessibleCustomers* > *Endpoint: googleads.googleapis.com:443 > <http://googleads.googleapis.com:443/>* > *Headers: {developer-token=REDACTED, x-goog-api-client=gl-java/11.0.1 > gapic/ gax/1.35.0 grpc/1.16.1}**Body: * > > *Response* > *--------* > *Headers: > Metadata(content-disposition=attachment,content-type=application/grpc,request-id=2_F-uiGFImKQKzTtn72dmw,date=Tue, > 07 May 2019 13:16:12 GMT,alt-svc=quic=":443"; ma=2592000; v="46,44,43,39")* > *Body: resource_names: "customers/8730611186"* > *resource_names: "customers/3011223529"* > *resource_names: "customers/6991317584"* > *resource_names: "customers/8356782372"* > *Failure message: null* > *Status: Status{code=OK, description=null, cause=null}.* > *Total results: 4* > *Customer resource name: customers/8730611186* > *Customer resource name: customers/3011223529* > *Customer resource name: customers/6991317584**Customer resource name: > customers/8356782372* > *Process finished with exit code 0* > > > 1. *GetCustomer > > <https://github.com/googleads/google-ads-java/blob/master/google-ads-examples/src/main/java/com/google/ads/googleads/examples/accountmanagement/GetAccountInformation.java> > call > with all of the accounts above (request and response shown below)* > 1. > > > > * 8730611186 (Success response): 2019-05-07 09:21:09,051 INFO [Gax-3] > logging.RequestLogger (RequestLogger.java:157) - SUCCESS REQUEST > SUMMARY. > Method: google.ads.googleads.v1.services.CustomerService/GetCustomer, > Endpoint: googleads.googleapis.com:443 > <http://googleads.googleapis.com:443/>, CustomerID: null, RequestID: > Bcvc_bUe4xUwdzpRL6goig, ResponseCode: OK, Fault: null.2019-05-07 > 09:21:09,163 DEBUG [Gax-3] logging.RequestLogger > (RequestLogger.java:161) - > SUCCESS REQUEST DETAIL.Request-------MethodName: > google.ads.googleads.v1.services.CustomerService/GetCustomerEndpoint: > googleads.googleapis.com:443 > <http://googleads.googleapis.com:443/>Headers: > {developer-token=REDACTED, > x-goog-api-client=gl-java/11.0.1 gapic/ gax/1.35.0 grpc/1.16.1}Body: > resource_name: "customers/8730611186" Response--------Headers: > > Metadata(content-disposition=attachment,content-type=application/grpc,request-id=Bcvc_bUe4xUwdzpRL6goig,date=Tue, > 07 May 2019 13:21:08 GMT,alt-svc=quic=":443"; ma=2592000; > v="46,44,43,39")Body: resource_name: > "customers/8730611186"[REDACTED]Failure message: nullStatus: > Status{code=OK, description=null* > > -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog: https://googleadsdeveloper.blogspot.com/ =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API and Google Ads API Forum" group. 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