Kurt, We give the bonus 6 months down the road, based on the performance of the home (or lack of service calls for poor workmanship).
Dave On Tue, Sep 18, 2018 at 9:27 AM Kurt Fankhauser <lists.wavel...@gmail.com> wrote: > > David > > How long after the install do you give the $25/bonus? > > On Tue, Sep 18, 2018 at 9:09 AM David Hannum <dhan...@mynewera.net> wrote: >> >> We pay employees hourly wages. We tag each install, and in an effort >> to encourage quality work, if the account has no call backs for >> quality of work (poor aim, bad cable ends, customer unhappy about >> install, etc) we give a $25 bonus for that install. We also have >> customer fill our survey at time of install to prevent them coming >> back unhappy with cable run, location, etc a few months down the road. >> >> Dave >> On Tue, Sep 18, 2018 at 8:52 AM Clint Wiley <cl...@hagerstownfiber.com> >> wrote: >> > >> > I was going to say something along those lines. Some installs take longer >> > and some customers have a lot of questions. It’s not worth frustrating a >> > customer because an installer is in a hurry. >> > >> > Thanks, >> > _________________________ >> > Clint Wiley >> > Hagerstown Fiber Internet >> > >> > On Sep 18, 2018, at 8:46 AM, Lewis Bergman <lewis.berg...@gmail.com> wrote: >> > >> > Great idea, tempered with caution. There has to be a way to account for >> > install callbacks, service calls attended but not resolved, etc. >> > You don't want to setup a system that rewards someone for screwing up. >> > >> > On Tue, Sep 18, 2018, 7:32 AM Kurt Fankhauser <lists.wavel...@gmail.com> >> > wrote: >> >> >> >> I was thinking of hiring my first installer/service tech and I am trying >> >> to come up with a unique way to pay them that basically rewards effort. >> >> Has anyone ever heard of having a flat base pay of like $10/hour and then >> >> on top of that pay them for number of installs / service calls / tickets >> >> they get completed in that pay period? Basically it will motivate them to >> >> do more because their hourly rate average will increase with the more >> >> they get done. Thoughts? >> >> -- >> >> AF mailing list >> >> AF@af.afmug.com >> >> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >> > >> > -- >> > AF mailing list >> > AF@af.afmug.com >> > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >> > >> > >> > -- >> > AF mailing list >> > AF@af.afmug.com >> > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >> >> -- >> AF mailing list >> AF@af.afmug.com >> http://af.afmug.com/mailman/listinfo/af_af.afmug.com > > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- AF mailing list AF@af.afmug.com http://af.afmug.com/mailman/listinfo/af_af.afmug.com
