I used to publish a triage/response time sheet in our faq page. Something like: “Residential trouble tickets would be dispatched to a technician within 24 hours on business days when when work load permits. Business customers have priority over residential customers. No weekend response.”
From: Lewis Bergman Sent: Tuesday, August 6, 2019 10:02 AM To: AnimalFarm Microwave Users Group Subject: Re: [AFMUG] residential customers that alway claiming "business use" Sounds like they want an SLA type service so they need an SLA type price. On Tue, Aug 6, 2019 at 10:45 AM Kurt Fankhauser <lists.wavel...@gmail.com> wrote: What is everyone doing for all these residential customers that when their internet is down are always requesting expedited repairs beause they need they are "running a business from home" etc? Do you make them jump up to business package? Or add a fee on their bill for "commercial use"??? Seems to be happening all the time lately and I feel like they are taking advantage of residential pricing but wanting business type service. -- AF mailing list AF@af.afmug.com http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- Lewis Bergman 325-439-0533 Cell -------------------------------------------------------------------------------- -- AF mailing list AF@af.afmug.com http://af.afmug.com/mailman/listinfo/af_af.afmug.com
-- AF mailing list AF@af.afmug.com http://af.afmug.com/mailman/listinfo/af_af.afmug.com
