Yes, good point. 8-5 time permitting. Liberal injections of phrases about
Business packages get the priority.
From: Kurt Fankhauser
Sent: Tuesday, August 6, 2019 10:12 AM
To: AnimalFarm Microwave Users Group
Subject: Re: [AFMUG] residential customers that alway claiming "business use"
and no after hours response on Residential
On Tue, Aug 6, 2019 at 12:10 PM <ch...@wbmfg.com> wrote:
I used to publish a triage/response time sheet in our faq page. Something
like: “Residential trouble tickets would be dispatched to a technician within
24 hours on business days when when work load permits. Business customers have
priority over residential customers. No weekend response.”
From: Lewis Bergman
Sent: Tuesday, August 6, 2019 10:02 AM
To: AnimalFarm Microwave Users Group
Subject: Re: [AFMUG] residential customers that alway claiming "business use"
Sounds like they want an SLA type service so they need an SLA type price.
On Tue, Aug 6, 2019 at 10:45 AM Kurt Fankhauser <lists.wavel...@gmail.com>
wrote:
What is everyone doing for all these residential customers that when their
internet is down are always requesting expedited repairs beause they need they
are "running a business from home" etc?
Do you make them jump up to business package? Or add a fee on their bill
for
"commercial use"???
Seems to be happening all the time lately and I feel like they are taking
advantage of residential pricing but wanting business type service.
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Lewis Bergman
325-439-0533 Cell
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