Can't allow it. Your customer has agreed to your TOS, the freeloaders have not. If you get a DMCA notice or a subpoena for hacking or kiddie porn or soliciting sex with a minor or terrorism or whatever, you need to deal with your customer. Can't do that with the freeloaders. Customer should also understand there is a maybe slim but nonzero chance of a SWAT team breaking down his door and handcuffing him and his family at gunpoint if one of his neighbors is engaging in terrorist activities with his Internet connection.
Cutting him off could just result in a game of whack-a-mole in the MDU as another resident does the same thing. But I think you have to try. I don't think you could draw up a legal document for him to take responsibility for any TOS violations by the freeloaders. That would probably only have a legal basis if he was reselling service, and you don't want that either. Part of the problem I suspect is that you're selling him service so fast (half a gig if I understand you right) that he can do this without appreciably slowing himself down. On a more modest speed package, I'd be inclined to just cut his speed, and when he calls to complain about slow Internet, tell him there's just so much traffic on his connection, almost like his neighbors were using it. What's he going to do, cancel? Yes, please, cancel. -----Original Message----- From: AF <af-boun...@af.afmug.com> On Behalf Of Tim Reichhart Sent: Friday, January 24, 2020 3:19 PM To: AnimalFarm Microwave Users Group <af@af.afmug.com> Subject: Re: [AFMUG] MDU tenants sharing WiFi Cut him off -----Original Message----- > From: "Adam Moffett" <dmmoff...@gmail.com> > To: "AnimalFarm Microwave Users Group" <af@af.afmug.com> > Date: 01/24/20 04:15 > Subject: Re: [AFMUG] MDU tenants sharing WiFi > > ....and if it matters this isn't like a 2 family house. This is a > building with hundreds of units. > > On 1/24/2020 4:14 PM, Adam Moffett wrote: > > I prefer MDU's where the landlord pays for all the connections and > > includes them in the rent, but we have one where the landlord wanted > > us to sell separate accounts to each tenant. > > > > Well turns out we have a tenant with 500meg sharing his WiFi with > > neighboring units. Found out when a cluster of units near each > > other canceled service. > > > > On the one hand I'm annoyed and frustrated. On the other hand I > > realize that they could (and surely do) play the same game with the > > cable company and that there's no real technical solution to stop > > them from doing it. Do you just suck it up as cost of doing > > business or would you go confront the guy? > > > > > > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- AF mailing list AF@af.afmug.com http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- AF mailing list AF@af.afmug.com http://af.afmug.com/mailman/listinfo/af_af.afmug.com
