Been there, land of Dilbert.
-----Original Message-----
From: Robert Andrews
Sent: Monday, September 21, 2020 4:30 PM
To: af@af.afmug.com
Subject: Re: [AFMUG] Commissioned Sales
Divorcing the sales from the support can lead to sales promising more
than support can deliver...
On 09/21/2020 02:24 PM, Matt Hoppes wrote:
Ding ding ding!!! It’s not just the sale but the service after the sale
On Sep 21, 2020, at 5:20 PM, Lewis Bergman <lewis.berg...@gmail.com>
wrote:
Accidentally sent. At any rate Enterprise pays a good base plus
commission to a salesperson dedicated to bringing in new business. After
the contract signing they bring in your account manager for a soft
handoff and that person takes it home from there. They do a great job of
it. So much so I asked them how they were compensated. It breaks down
like this:
New customer sales person gets a good base and if I remember correctly,
15% commission. The account manager gets a 5% of that original.sale. Any
new business into that account generates a recurring revenue of 3% for
the new customer rep and 5% for the account manager. It created a real
team approach I have always found their approach to be a great balance
and an example of how to keep that person with what it takes to bring in
new customers doing just that and make sure they are rewarded for the
long term.
The salesperson who can win new accounts is many times, not the best
person to make sure a customer stays happy.
On Mon, Sep 21, 2020 at 4:13 PM Lewis Bergman <lewis.berg...@gmail.com
<mailto:lewis.berg...@gmail.com>> wrote:
I don't think I mentioned anything about residential or business.
I would assume you would only want/need a sales person for
business accounts. Mass media can handle the residential subs. 10%
of gross is a pretty huge number, but hey, it's your call of
course. The trouble comes when they do everything you asked them
to, and you can't afford them. Then what.
I would just be really cautious about residuals and
definitely have an expiration less than that of the contract. But
maybe you will have a better experience than all the salespeople
that have worked for me. You can get someone to maintain $2M worth
of accounts for a lot less than $200,000.In fact, you can likely
get 3 people. The issue is once they start making $200k a year
from residual, will they work just as hard to bring you another
$2M or just sit back and coast.
Enterprise Fleet has an interesting approach where they pay the
salesperson
On Mon, Sep 21, 2020 at 11:41 AM Matt Hoppes
<mattli...@rivervalleyinternet.net
<mailto:mattli...@rivervalleyinternet.net>> wrote:
This is for business. Not residential.
On 9/21/20 12:21 PM, Lewis Bergman wrote:
> I wouldn't pay someone bot a month upfront and a residual,
but maybe I
> am greedy. The big thing I think you should watch out for
that always
> scuttles sales people I have apus that way is their residual
gets so
> high they no longer have to get new clients to earn a great
living so
> they eventually stop selling and just work part time
maintaining their
> base and lifestyle.
>
> At least that is what has happened every time I have tried
it. So I
> would either limit residual to some period of months and
only extend it
> if they both upped their monthly and renewed for a longer term.
>
> None of that was what you asked and the better softwares will
> produce commission report for you.
>
> On Sun, Sep 20, 2020 at 9:38 AM Matt Hoppes
> <mattli...@rivervalleyinternet.net
<mailto:mattli...@rivervalleyinternet.net>
> <mailto:mattli...@rivervalleyinternet.net
<mailto:mattli...@rivervalleyinternet.net>>> wrote:
>
> I’m planning to do 100% of the monthly rate upfront and
then 5%
> ongoing.
>
> I figure the more they help the company grow they should
be making
> more too.
>
> A 350/month account - that’s only $18 to the sales person.
> Insignificant to the company, but massive potential for
them
> considering what they are bringing in.
>
>> On Sep 20, 2020, at 10:32 AM, Jesse DuPont
>> <jesse.dup...@celeritycorp.net
<mailto:jesse.dup...@celeritycorp.net>
>> <mailto:jesse.dup...@celeritycorp.net
<mailto:jesse.dup...@celeritycorp.net>>> wrote:
>>
>> We do it as one time commission - usually 1x or
sometimes 2x the
>> monthly for that sale. We give it to them again on a
renewal. We
>> usually have term contracts so as to ensure the revenue
stream
>> over time since we're paying the commission up front.
We haven't
>> done a recurring commission yet.
>>
>>
>> *Jesse DuPont*
>>
>> Owner / Network Architect
>> email: jesse.dup...@celeritycorp.net
<mailto:jesse.dup...@celeritycorp.net>
>> <mailto:jesse.dup...@celeritycorp.net
<mailto:jesse.dup...@celeritycorp.net>>
>> Celerity Networks LLC / Celerity Broadband LLC
>> Like us! facebook.com/ <http://facebook.com/>
<http://facebook.com/>celeritynetworksllc____
>>
>> Like us! facebook.com/ <http://facebook.com/>
<http://facebook.com/>celeritybroadband
>>
>> <celeritynetworks-GIF.gif>
>>
>> On 9/20/20 8:19 AM, Matt Hoppes wrote:
>>> Does anyone have an excel sheet or other tracking
method for a commissioned sales person they’d want to share,
or share how you do it?
>>>
>>> We are hiring our first outside sales person. She has
a base salary, but then gets bonuses based on closed sales, as
well as recurring commission for accounts that stay.
>>>
>>> Trying to figure out the best way to track this.
>>
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>
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