This is something we are currently struggling with.
We are responding with please use our support email,visit our website or
call our office to get a service tech scheduled or a call back for your
account.
On 11/9/20 8:26 AM, Nate Burke wrote:
Our billing system sends out emails telling the customer that they
successfully paid their bill. Increasingly, customers are just
finding the last billing email, and replying to that with service
problems. Usually with some vague single line reply like 'I Can't
watch a movie' or 'Why is the internet slow'
They don't even bother to change the subject line. I'm guessing
Comcast or AT&T wouldn't respond to requests like this. Should I?
What are your views on contacting technical support. Ignore them
unless they go through the proper channels?
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