People putting their message into the subject drives me berserk.
On 11/9/2020 11:31 PM, Steve Jones wrote:
We have one customer that constantly replies to whatever last
communication he gets but put his whole communication in the subject
line so it gets cut off. I dont even know how he does it, its gotta be
something like he has everything coming into a text message app or
something like that.
Point is, no matter how much we try, customers will always make things
as hard as possible
On Mon, Nov 9, 2020, 9:30 AM Josh Luthman <j...@imaginenetworksllc.com
<mailto:j...@imaginenetworksllc.com>> wrote:
This is what we do, a no reply and reject messages to it.
Josh Luthman
24/7 Help Desk: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373
On Mon, Nov 9, 2020 at 10:23 AM Bill Prince <part15...@gmail.com
<mailto:part15...@gmail.com>> wrote:
+1.
You could put your billing and/or support email addresses as a
note
somewhere on the statement/invoice, but make the reply address
for it a
no-reply address.
bp
<part15sbs{at}gmail{dot}com>
On 11/9/2020 7:06 AM, Matt Hoppes wrote:
> send the billing e-mails from:
>
> no-rep...@yourisp.com <mailto:no-rep...@yourisp.com>
>
> We direct everyone to submit support requests through out
website,
> which funnels questions.
>
> On 11/9/20 9:26 AM, Nate Burke wrote:
>> Our billing system sends out emails telling the customer
that they
>> successfully paid their bill. Increasingly, customers are just
>> finding the last billing email, and replying to that with
service
>> problems. Usually with some vague single line reply like 'I
Can't
>> watch a movie' or 'Why is the internet slow'
>>
>> They don't even bother to change the subject line. I'm
guessing
>> Comcast or AT&T wouldn't respond to requests like this.
Should I?
>> What are your views on contacting technical support. Ignore
them
>> unless they go through the proper channels?
>>
>
--
AF mailing list
AF@af.afmug.com <mailto:AF@af.afmug.com>
http://af.afmug.com/mailman/listinfo/af_af.afmug.com
<http://af.afmug.com/mailman/listinfo/af_af.afmug.com>
--
AF mailing list
AF@af.afmug.com <mailto:AF@af.afmug.com>
http://af.afmug.com/mailman/listinfo/af_af.afmug.com
<http://af.afmug.com/mailman/listinfo/af_af.afmug.com>
--
AF mailing list
AF@af.afmug.com
http://af.afmug.com/mailman/listinfo/af_af.afmug.com
