This is what we do, a no reply and reject messages to it.
Josh Luthman
24/7 Help Desk: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373
On Mon, Nov 9, 2020 at 10:23 AM Bill Prince <part15...@gmail.com> wrote:
> +1.
>
> You could put your billing and/or support email addresses as a note
> somewhere on the statement/invoice, but make the reply address for it a
> no-reply address.
>
>
> bp
> <part15sbs{at}gmail{dot}com>
>
> On 11/9/2020 7:06 AM, Matt Hoppes wrote:
> > send the billing e-mails from:
> >
> > no-rep...@yourisp.com
> >
> > We direct everyone to submit support requests through out website,
> > which funnels questions.
> >
> > On 11/9/20 9:26 AM, Nate Burke wrote:
> >> Our billing system sends out emails telling the customer that they
> >> successfully paid their bill. Increasingly, customers are just
> >> finding the last billing email, and replying to that with service
> >> problems. Usually with some vague single line reply like 'I Can't
> >> watch a movie' or 'Why is the internet slow'
> >>
> >> They don't even bother to change the subject line. I'm guessing
> >> Comcast or AT&T wouldn't respond to requests like this. Should I?
> >> What are your views on contacting technical support. Ignore them
> >> unless they go through the proper channels?
> >>
> >
>
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