Put an auto responder on it that just says call us or send to the proper email.
On Mon, Nov 9, 2020 at 8:34 AM dave <dmilho...@wletc.com> wrote: > This is something we are currently struggling with. > We are responding with please use our support email,visit our website or > call our office to get a service tech scheduled or a call back for your > account. > > > On 11/9/20 8:26 AM, Nate Burke wrote: > > Our billing system sends out emails telling the customer that they > successfully paid their bill. Increasingly, customers are just finding the > last billing email, and replying to that with service problems. Usually > with some vague single line reply like 'I Can't watch a movie' or 'Why is > the internet slow' > > They don't even bother to change the subject line. I'm guessing Comcast > or AT&T wouldn't respond to requests like this. Should I? What are your > views on contacting technical support. Ignore them unless they go through > the proper channels? > > > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >
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