Show them the difference. Explain it to them, how much each streaming device wants in terms of bandwidth, then upgrade them for 30 days. At the end of the 30 days drop them back to their paid for plan and let them decide. We have done this a few times and believe they always want to stay on the better plan - complain about paying more - but do it.
-- Larry Smith lesm...@ecsis.net On Wed April 28 2021 09:33, Craig House wrote: > Tell them to return the new 4k TV and use the money to upgrade plans. > > ----- Original Message ----- > From: "Nate Burke" <n...@blastcomm.com> > To: "AnimalFarm Microwave Users Group" <af@af.afmug.com> > Sent: Wednesday, April 28, 2021 9:22:57 AM > Subject: [AFMUG] OT: Why isn't the internet Free? > > Every now and then you get a customer that just grinds your gears. > Customer has multiple streaming services, including Youtube TV, so they > have to be paying over $100/month for their OTT packages, but they > REFUSE to spend more than $35/month for our lowest grandfathered base > package, and continually complain about picture quality and buffering. > We've offered our higher packages, but 'I can't afford that' So we've > told them multiple times that they're not happy with us and they need to > switch to Comcast, but 'Comcast is too expensive' and 'I'm just a poor > teacher' Then they had the audacity to tell us 'I even went and bought > a new 4k Samsung smart TV thinking that would fix everything, but it's > all still grainy and still buffering!' Well, yes, it's maxing out your > plan speed. No matter how expensive of a TV you get it'll still have > that problem. I'm not sure what the problem is with upgrading their > package since apparently they can spend money on everything else. > > Not really looking for any answers, just need someone to gripe to since > I'm sitting here by myself this morning. > > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- AF mailing list AF@af.afmug.com http://af.afmug.com/mailman/listinfo/af_af.afmug.com
