Mark - having tons of trouble getting our company accounts registered in NLAD. I can login and look around but can't do much else. To call and ask for help is a 45+ min process (i've already done it once)
Questions: Once a subscriber has enrolled do you have any way of looking them up? For example I can login to the national verfier but then it presents me with a blank slate. I can't look anyone up. I guess this interface is for me taking an application over the phone or something which of course the webinars say is a no no no bad thing. [the customer is supposed to sign the application under penalty of purgery] When a subscriber is “National Verified” there is not a way to look them up. If they are verified THEN you ENROLL them you can look them up. In NLAD, under “Tools & Resources”, EBBP Reports. You can, however find out if they are actually approved with NV by calling 1-833-511-0311, option 1, 1, 3 (don’t have to wait for prompts) then enter the NV Application ID without the first letter. The customer should have it handy from a confirmation email. This will tell you if they have qualified. (Thanks tina at ayera.com) We have about 30 customers so far who have told us they've signed up and wish the benefit to be added to their account. Without any additional information (for example, PERFECTLY matching the street address like you said or the required SSN-4 if they don't have a tribal id, which none of ours will have, is there any way to get this information from the national verifier itself? Nope. They (USAC) call it “PII” – Personally Identifiable Information and won’t share it. Even if you have the National Verifier Application ID, it won’t help. Screenshots from their session at checklifeline.org (they can log back in later) might be helpful in matching everything up. If not, that means we have to go back and request this information from everyone who has signed up already. Yup. Lotsa fun. That's fine, we've not been "egging people" along to sign up yet as we try to figure all of this out. Coming down to the wire on June 1 tho. What’s the June 1 “wire” you refer to? Next billing date? from <https://forms.universalservice.org/portal/login> https://forms.universalservice.org/portal/login ; NLAD ; ETC Admin Page ; Maintain SAC Information ; I can't enter / modify anyhthing there. Shouldn't I be able to see my SAC? I can see my SAC under the officer home page. Confused there. Known System issue that won’t allow it for EBB Administrators. Lifeline administrators can see it though. >From NLAD ; I can add staff members, but i can't add their representative IDS. > is this normal? This is a problem a lot of us ran into. Got this advice: “You need to link all RAD IDs (including officer and admin) you want to use to your account. The PDF instructions on how to do this is here (https://www.usac.org/wp-content/uploads/lifeline/documents/RAD/NLAD-Production-Guide-RAD-with-Individual-User-Accounts.pdf) .” It’s a CSV upload process the first time (admin /officer), I believe after that you can update them from the web site. (Thanks George at lokket.com) Thanks for any advice you can give from this.... ----- Original Message ----- From: <mailto:m...@amplex.net> Mark Radabaugh To: <mailto:af@af.afmug.com> AnimalFarm Microwave Users Group Sent: Friday, May 21, 2021 11:07 AM Subject: Re: [AFMUG] EBB Enrollment You very likely want to force them to use the feds website to verify eligibility. You can do it on your own but I would strongly suggest you don’t want to do that as it entails a lot more work and liability on your part including handling a lot of sensitive personal information like social security numbers, tax returns, etc. Mark On May 21, 2021, at 10:02 AM, dave via AF <af@af.afmug.com <mailto:af@af.afmug.com> > wrote: What do we do as an ISP? Do we enroll the customer or do they enroll them selves and we submit their acceptance? <Vcard.jpg> On 5/17/21 7:14 AM, Mark Radabaugh wrote: We have one that we were able to fully qualify and enroll last week. Of the 5 that applied over the weekend 3 say “Application_Not_Found”, one is “Application Pending” and one has multiple fails for “Application_not_complete”, “Invalid_Address”, and “State_Fed_Fail”. Just starting to dig into what all this means though. Mark On May 16, 2021, at 3:34 PM, Mark - Myakka Technologies <mailto:m...@mailmt.com> <m...@mailmt.com> wrote: Has anyone had any luck enrolling customers in EBB? I have 3 customers that I'm trying to enroll. Al 3 say the went though the process. One of them sent me a screen shot saying they were accepted. Every time I try to enroll them I get "The subscriber has not qualified through the National Verifier yet or their application has expired. You can qualify them now at getemergencybroadband.org <http://getemergencybroadband.org> " The odds of all 3 screwing up are low. Just wondering if there is something I'm missing. -- Thanks, Mark mailto:m...@mailmt.com Myakka Technologies, Inc. www.Myakka.com <http://www.myakka.com/> -- AF mailing list AF@af.afmug.com <mailto:AF@af.afmug.com> http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- AF mailing list AF@af.afmug.com <mailto:AF@af.afmug.com> http://af.afmug.com/mailman/listinfo/af_af.afmug.com _____ -- AF mailing list AF@af.afmug.com <mailto:AF@af.afmug.com> http://af.afmug.com/mailman/listinfo/af_af.afmug.com
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