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Best regards,
Mark mailto:m...@mailmt.com
Myakka Communications
www.Myakka.com
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Tuesday, August 10, 2021, 9:32:24 AM, you wrote:
| The local electric coop who is building a fiber network "to connect their substations" and will serve anyone they pass has been offline now for two days. Their provider is apparently this company. Any back story or inside info? from their facebook - 8/9/2021 - 8/10/2021 6:00 AM Update: Overnight communications with our carrier have yielded no results. Unfortunately, we still do not have an ETA on when the outage will be resolved. Please know our board, management, and Sprout team find this is as unacceptable as you do and this is not how we treat our subscribers. We will make this right. We will ensure this type of issue does not occur again. __________________ 8:00 PM Update: Guys, we are so very sorry for this outage! The information we've received so far is that the carrier has their engineers testing the connection and the only explanation is "difficulties at the core." It's not good news as we still have not been giving a cause, location or ETA. We will continue to work with the carrier until the issue is resolved and all of our subscribers are back online. We know everyone's patience, including ours, is wearing thin due to the lack of information and resolution. We will pass along any new information as it becomes available. _________________ 4:30 PM Update: We have sent an email communication to all of our subscribers with additional information, including the notice that a bill credit will be issued for this outage. Please check the email associated with your Sprout Account. Unfortunately, the short answer is we still do not have an ETA of when service will be restored and we still do not know the cause. The issue is in the connection from Atlanta via an internet carrier to us. There is no damage or cause on our side of the connection. __________________ 1:30 PM Update: We do not have an estimated time for service restoration. We are communicating with our service provider, and as soon as we hear any new information from them, we will let you know. __________________ We are experiencing an internet outage from our provider that is impacting all of our subscribers. We are getting more information and will report updates here. |
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