Re: [AFMUG] Momentum Telcom?
now the CEO has posted a video saying they had crews work through the night to
connect their backup connection at the other end of the network. So I don't
know if their main feed is back up or not.
----- Original Message -----
From: CBB - Jay Fuller
To: AnimalFarm Microwave Users Group
Sent: Tuesday, August 10, 2021 11:34 AM
Subject: Re: [AFMUG] Momentum Telcom?
They said they came up at 11:15 am. No reason for outage given.
----- Original Message -----
From: CBB - Jay Fuller
To: AnimalFarm Microwave Users Group
Sent: Tuesday, August 10, 2021 10:57 AM
Subject: Re: [AFMUG] Momentum Telcom?
do they sell through someone else? att perhaps? or use them for transport?
----- Original Message -----
From: Mark - Myakka Technologies
To: AnimalFarm Microwave Users Group
Sent: Tuesday, August 10, 2021 10:23 AM
Subject: Re: [AFMUG] Momentum Telcom?
Mark,
Should clarify "1500+ Phone Lines". We don't use them for transit.
--
Best regards,
Mark mailto:m...@mailmt.com
Myakka Communications
www.Myakka.com
------
Tuesday, August 10, 2021, 11:20:52 AM, you wrote:
We have about 1500 lines with Momentum. Rarely do we have an issue
with them. They have 2 or 3 switches around the country, so they are fairly
redundant. We have been with them for about 8 years. Really have no
complaints. Customer service is very responsive.
--
Best regards,
Mark mailto:m...@mailmt.com
Myakka Communications
www.Myakka.com
------
Tuesday, August 10, 2021, 9:32:24 AM, you wrote:
The local electric coop who is building a fiber network "to
connect their substations" and will serve anyone they pass has been offline now
for two days. Their provider is apparently this company.
Any back story or inside info?
from their facebook -
8/9/2021 - 8/10/2021
6:00 AM Update:
Overnight communications with our carrier have yielded no
results. Unfortunately, we still do not have an ETA on when the outage will be
resolved. Please know our board, management, and Sprout team find this is as
unacceptable as you do and this is not how we treat our subscribers. We will
make this right. We will ensure this type of issue does not occur again.
__________________
8:00 PM Update:
Guys, we are so very sorry for this outage! The information
we've received so far is that the carrier has their engineers testing the
connection and the only explanation is "difficulties at the core." It's not
good news as we still have not been giving a cause, location or ETA. We will
continue to work with the carrier until the issue is resolved and all of our
subscribers are back online. We know everyone's patience, including ours, is
wearing thin due to the lack of information and resolution. We will pass along
any new information as it becomes available.
_________________
4:30 PM Update:
We have sent an email communication to all of our subscribers
with additional information, including the notice that a bill credit will be
issued for this outage. Please check the email associated with your Sprout
Account. Unfortunately, the short answer is we still do not have an ETA of when
service will be restored and we still do not know the cause. The issue is in
the connection from Atlanta via an internet carrier to us. There is no damage
or cause on our side of the connection.
__________________
1:30 PM Update:
We do not have an estimated time for service restoration. We
are communicating with our service provider, and as soon as we hear any new
information from them, we will let you know.
__________________
We are experiencing an internet outage from our provider that
is impacting all of our subscribers. We are getting more information and will
report updates here.
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