thats the very reason we use the air router
DHCP used to not be reliable through powercode so
we needed a way to ensure that they couldnt reset
them and have no service. We just created a default
config with our remote access and the reset button
disabled the techs load in at installation time.
anything specific to the customer is named CHANGEME
including the device name, that way they know what
to change and the ones that werent configured
completely are easy to ID. We also leave some of
these with the default config file loaded into them
at our retail shop, that way customers can just
pick one up if their personal router is causing
trouble or if our air router fails (which
suprisingly for 28 bucks, they rarely do)
On Mon, Nov 10, 2014 at 9:31 AM, Joseph Marsh via
Af <af@afmug.com <mailto:af@afmug.com>> wrote:
We don't nat at sm and the tech test speed at
Poe I don't allow speed tests via wireless and
we leave a 3 ft cable on lan side of ubnt Poe
Does the air router allow u to disable reset
button?
Sent from my iPhone
On Nov 10, 2014, at 9:19 AM, That One Guy via
Af <af@afmug.com <mailto:af@afmug.com>> wrote:
are you NAT at the SM? it depends on whether
youre bridging or NAT. If youre briddging,
like us, throwing the router in saves on
support calls. If they opt to use their own
router, then all your support needs to do is
give them the manufacturers support number,
also it eliminates support on wireless issues.
We throw in a 28 dolar air router, set the
ESSID with a set key that doesnt change, any
issue on the wireless on that and we tell them
to contect their end device manufacturer and
provide them the ESSID and key. we dont give
them a personalized key. Ever since we started
this, the number of wireless issues we have
had to support is zero. We do leave an extra
patch cord and dont accept speedtests over
wireless. Most people who say everything is
wireless dont even realize their laptop has an
ethernet connection on it
On Sun, Nov 9, 2014 at 11:58 AM, Joseph Marsh
via Af <af@afmug.com <mailto:af@afmug.com>> wrote:
My tech is required to do a speed test on
every install and. Right now We just go to
the power supply and customer does the rest.
Sent from my iPhone
> On Nov 9, 2014, at 11:24 AM, Ken Hohhof
via Af <af@afmug.com
<mailto:af@afmug.com>> wrote:
>
> FYI, I recommend leaving a spare
Ethernet cable plugged into the router. I
used to insist that people do a speedtest
from a wired computer, but it's becoming
very common for people to say everything
is WiFi.
>
>
> -----Original Message----- From:
Sterling Jacobson via Af
> Sent: Sunday, November 09, 2014 11:18 AM
> To: af@afmug.com <mailto:af@afmug.com>
> Subject: Re: [AFMUG] Customer routers
>
> I never did, the SM has enough to
control what you need to from the provider
side.
>
> I prefer a demarcation at the SM/ONT and
let the customer be responsible for their
side of their network.
>
> If I had done managed router then I
would have gotten double the calls for
everyones NAT to their Xbox and filtering etc.
>
> What this industry needs is a way for
the consumer to know for themselves if
their provider is the network issue, or
their router.
>
> I'm working on an app/site for that
right now that they can use their
phone/device to tell them if it's their
problem or the providers.
>
> -----Original Message-----
> From: Af [mailto:af-boun...@afmug.com
<mailto:af-boun...@afmug.com>] On Behalf
Of Joseph Marsh via Af
> Sent: Saturday, November 8, 2014 5:48 PM
> To: af@afmug.com <mailto:af@afmug.com>
> Subject: Re: [AFMUG] Customer routers
>
> Sm on the side of the house
>
> Sent from my iPhone
>
>> On Nov 8, 2014, at 6:26 PM, Sterling
Jacobson via Af <af@afmug.com
<mailto:af@afmug.com>> wrote:
>>
>> Do you already have a CPE/ONT device at
their house/building?
>>
>> -----Original Message-----
>> From: Af [mailto:af-boun...@afmug.com
<mailto:af-boun...@afmug.com>] On Behalf
Of Joseph Marsh via Af
>> Sent: Saturday, November 8, 2014 5:09 PM
>> To: af@afmug.com <mailto:af@afmug.com>
>> Subject: [AFMUG] Customer routers
>>
>>
>> Doing a new area should I put a managed
router at every customer house or business
or just let them do their own ?
>>
>> Sent from my iPhone
>
>
--
All parts should go together without forcing.
You must remember that the parts you are
reassembling were disassembled by you.
Therefore, if you can't get them together
again, there must be a reason. By all means,
do not use a hammer. -- IBM maintenance
manual, 1925
--
All parts should go together without forcing. You
must remember that the parts you are reassembling
were disassembled by you. Therefore, if you can't
get them together again, there must be a reason. By
all means, do not use a hammer. -- IBM maintenance
manual, 1925
