...and beer!!!
Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Mon, Nov 10, 2014 at 4:11 PM, That One Guy via Af <af@afmug.com> wrote: > yeah, and when we get 1 inch, they get three. But they do have cheese. > > On Mon, Nov 10, 2014 at 3:07 PM, Josh Luthman via Af <af@afmug.com> wrote: > >> Dude aren't you in Illinois? >> >> >> Josh Luthman >> Office: 937-552-2340 >> Direct: 937-552-2343 >> 1100 Wayne St >> Suite 1337 >> Troy, OH 45373 >> >> On Mon, Nov 10, 2014 at 4:03 PM, That One Guy via Af <af@afmug.com> >> wrote: >> >>> you guys get too much snow up there >>> >>> On Mon, Nov 10, 2014 at 12:18 PM, Simon Westlake via Af <af@afmug.com> >>> wrote: >>> >>>> http://www.indeed.com/job/tier-3-technical-support-c4c4abce9d83d26f >>>> >>>> Come work for us and solve that problem! We're trying to hire a couple >>>> more tier 3 support guys right now. >>>> >>>> >>>> The only actual legitimate complaint I have with them is around >>>> events like wispapalooza they shortstaff, but they gotta make that cheddar. >>>> >>>> >>>> >>>> On Mon, Nov 10, 2014 at 10:20 AM, Josh Luthman via Af <af@afmug.com> >>>> wrote: >>>> >>>>> Don't ask Steve anything serious!!! >>>>> >>>>> >>>>> Josh Luthman >>>>> Office: 937-552-2340 >>>>> Direct: 937-552-2343 >>>>> 1100 Wayne St >>>>> Suite 1337 >>>>> Troy, OH 45373 >>>>> >>>>> On Mon, Nov 10, 2014 at 11:14 AM, Joseph Marsh via Af <af@afmug.com> >>>>> wrote: >>>>> >>>>>> I'm thinking about changing how do u like power code? >>>>>> >>>>>> Sent from my iPhone >>>>>> >>>>>> On Nov 10, 2014, at 10:10 AM, That One Guy via Af <af@afmug.com> >>>>>> wrote: >>>>>> >>>>>> Powercode is Static DHCP, MAC reservations from a non dynamic >>>>>> pool, if there is no device registered with that mac it pulls from a >>>>>> dynamic pool for each POP and all that traffic is redirected to the >>>>>> powercode web server >>>>>> >>>>>> On Mon, Nov 10, 2014 at 10:05 AM, Joseph Marsh via Af <af@afmug.com> >>>>>> wrote: >>>>>> >>>>>>> We have 2 different IP address pools. I had thought about dhcp >>>>>>> but I would like to see the router incase I needed to access it for >>>>>>> firmware upgrades etc >>>>>>> >>>>>>> We use swift fox for monitoring and billing >>>>>>> >>>>>>> Sent from my iPhone >>>>>>> >>>>>>> On Nov 10, 2014, at 9:58 AM, That One Guy via Af <af@afmug.com> >>>>>>> wrote: >>>>>>> >>>>>>> Now that DHCP is reliable its DHCP, everything is DHCP that way >>>>>>> we can move customer IP space at whim. If a customer throws in one of >>>>>>> our >>>>>>> replacement routers we either pill the MAC from the bridge table on the >>>>>>> SM/AP and update it or watch the DHCP log in the BMU to either pull the >>>>>>> MAC >>>>>>> (if its their personal router) or log into the catch all IP theyre >>>>>>> handed >>>>>>> if its ours to get it and complete the set up >>>>>>> If powercode would set it up to where the redirect page pulled the >>>>>>> IP the customer is coming from and compared it to the DHCP log, >>>>>>> customers >>>>>>> could even self provision their own devices, but they say its not >>>>>>> possible, >>>>>>> so it does require a call in to tech support to provision, unless they >>>>>>> can >>>>>>> get on the horn with their router vendor to get the WAN MAC, since all >>>>>>> the >>>>>>> boxes list the wireless or LAN MAC for some reason >>>>>>> >>>>>>> On Mon, Nov 10, 2014 at 9:48 AM, Joseph Marsh via Af <af@afmug.com> >>>>>>> wrote: >>>>>>> >>>>>>>> Does ur config script set a static ip or dhcp >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> Sent from my iPhone >>>>>>>> >>>>>>>> On Nov 10, 2014, at 9:40 AM, That One Guy via Af <af@afmug.com> >>>>>>>> wrote: >>>>>>>> >>>>>>>> thats the very reason we use the air router >>>>>>>> DHCP used to not be reliable through powercode so we needed a way >>>>>>>> to ensure that they couldnt reset them and have no service. We just >>>>>>>> created >>>>>>>> a default config with our remote access and the reset button disabled >>>>>>>> the >>>>>>>> techs load in at installation time. anything specific to the customer >>>>>>>> is >>>>>>>> named CHANGEME including the device name, that way they know what to >>>>>>>> change >>>>>>>> and the ones that werent configured completely are easy to ID. We also >>>>>>>> leave some of these with the default config file loaded into them at >>>>>>>> our >>>>>>>> retail shop, that way customers can just pick one up if their personal >>>>>>>> router is causing trouble or if our air router fails (which >>>>>>>> suprisingly for >>>>>>>> 28 bucks, they rarely do) >>>>>>>> >>>>>>>> On Mon, Nov 10, 2014 at 9:31 AM, Joseph Marsh via Af <af@afmug.com> >>>>>>>> wrote: >>>>>>>> >>>>>>>>> We don't nat at sm and the tech test speed at Poe I don't allow >>>>>>>>> speed tests via wireless and we leave a 3 ft cable on lan side of >>>>>>>>> ubnt Poe >>>>>>>>> >>>>>>>>> Does the air router allow u to disable reset button? >>>>>>>>> >>>>>>>>> Sent from my iPhone >>>>>>>>> >>>>>>>>> On Nov 10, 2014, at 9:19 AM, That One Guy via Af <af@afmug.com> >>>>>>>>> wrote: >>>>>>>>> >>>>>>>>> are you NAT at the SM? it depends on whether youre bridging or >>>>>>>>> NAT. If youre briddging, like us, throwing the router in saves on >>>>>>>>> support >>>>>>>>> calls. If they opt to use their own router, then all your support >>>>>>>>> needs to >>>>>>>>> do is give them the manufacturers support number, also it eliminates >>>>>>>>> support on wireless issues. We throw in a 28 dolar air router, set the >>>>>>>>> ESSID with a set key that doesnt change, any issue on the wireless on >>>>>>>>> that >>>>>>>>> and we tell them to contect their end device manufacturer and provide >>>>>>>>> them >>>>>>>>> the ESSID and key. we dont give them a personalized key. Ever since we >>>>>>>>> started this, the number of wireless issues we have had to support is >>>>>>>>> zero. >>>>>>>>> We do leave an extra patch cord and dont accept speedtests over >>>>>>>>> wireless. >>>>>>>>> Most people who say everything is wireless dont even realize their >>>>>>>>> laptop >>>>>>>>> has an ethernet connection on it >>>>>>>>> >>>>>>>>> On Sun, Nov 9, 2014 at 11:58 AM, Joseph Marsh via Af <af@afmug.com >>>>>>>>> > wrote: >>>>>>>>> >>>>>>>>>> My tech is required to do a speed test on every install and. >>>>>>>>>> Right now We just go to the power supply and customer does the rest. >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> Sent from my iPhone >>>>>>>>>> >>>>>>>>>> > On Nov 9, 2014, at 11:24 AM, Ken Hohhof via Af <af@afmug.com> >>>>>>>>>> wrote: >>>>>>>>>> > >>>>>>>>>> > FYI, I recommend leaving a spare Ethernet cable plugged into >>>>>>>>>> the router. I used to insist that people do a speedtest from a wired >>>>>>>>>> computer, but it's becoming very common for people to say everything >>>>>>>>>> is >>>>>>>>>> WiFi. >>>>>>>>>> > >>>>>>>>>> > >>>>>>>>>> > -----Original Message----- From: Sterling Jacobson via Af >>>>>>>>>> > Sent: Sunday, November 09, 2014 11:18 AM >>>>>>>>>> > To: af@afmug.com >>>>>>>>>> > Subject: Re: [AFMUG] Customer routers >>>>>>>>>> > >>>>>>>>>> > I never did, the SM has enough to control what you need to from >>>>>>>>>> the provider side. >>>>>>>>>> > >>>>>>>>>> > I prefer a demarcation at the SM/ONT and let the customer be >>>>>>>>>> responsible for their side of their network. >>>>>>>>>> > >>>>>>>>>> > If I had done managed router then I would have gotten double >>>>>>>>>> the calls for everyones NAT to their Xbox and filtering etc. >>>>>>>>>> > >>>>>>>>>> > What this industry needs is a way for the consumer to know for >>>>>>>>>> themselves if their provider is the network issue, or their router. >>>>>>>>>> > >>>>>>>>>> > I'm working on an app/site for that right now that they can use >>>>>>>>>> their phone/device to tell them if it's their problem or the >>>>>>>>>> providers. >>>>>>>>>> > >>>>>>>>>> > -----Original Message----- >>>>>>>>>> > From: Af [mailto:af-boun...@afmug.com] On Behalf Of Joseph >>>>>>>>>> Marsh via Af >>>>>>>>>> > Sent: Saturday, November 8, 2014 5:48 PM >>>>>>>>>> > To: af@afmug.com >>>>>>>>>> > Subject: Re: [AFMUG] Customer routers >>>>>>>>>> > >>>>>>>>>> > Sm on the side of the house >>>>>>>>>> > >>>>>>>>>> > Sent from my iPhone >>>>>>>>>> > >>>>>>>>>> >> On Nov 8, 2014, at 6:26 PM, Sterling Jacobson via Af < >>>>>>>>>> af@afmug.com> wrote: >>>>>>>>>> >> >>>>>>>>>> >> Do you already have a CPE/ONT device at their house/building? >>>>>>>>>> >> >>>>>>>>>> >> -----Original Message----- >>>>>>>>>> >> From: Af [mailto:af-boun...@afmug.com] On Behalf Of Joseph >>>>>>>>>> Marsh via Af >>>>>>>>>> >> Sent: Saturday, November 8, 2014 5:09 PM >>>>>>>>>> >> To: af@afmug.com >>>>>>>>>> >> Subject: [AFMUG] Customer routers >>>>>>>>>> >> >>>>>>>>>> >> >>>>>>>>>> >> Doing a new area should I put a managed router at every >>>>>>>>>> customer house or business or just let them do their own ? >>>>>>>>>> >> >>>>>>>>>> >> Sent from my iPhone >>>>>>>>>> > >>>>>>>>>> > >>>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>> -- >>>>>>>>> All parts should go together without forcing. You must remember >>>>>>>>> that the parts you are reassembling were disassembled by you. >>>>>>>>> Therefore, if >>>>>>>>> you can't get them together again, there must be a reason. By all >>>>>>>>> means, do >>>>>>>>> not use a hammer. -- IBM maintenance manual, 1925 >>>>>>>>> >>>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> -- >>>>>>>> All parts should go together without forcing. You must remember >>>>>>>> that the parts you are reassembling were disassembled by you. >>>>>>>> Therefore, if >>>>>>>> you can't get them together again, there must be a reason. By all >>>>>>>> means, do >>>>>>>> not use a hammer. -- IBM maintenance manual, 1925 >>>>>>>> >>>>>>>> >>>>>>> >>>>>>> >>>>>>> -- >>>>>>> All parts should go together without forcing. You must remember >>>>>>> that the parts you are reassembling were disassembled by you. >>>>>>> Therefore, if >>>>>>> you can't get them together again, there must be a reason. By all >>>>>>> means, do >>>>>>> not use a hammer. -- IBM maintenance manual, 1925 >>>>>>> >>>>>>> >>>>>> >>>>>> >>>>>> -- >>>>>> All parts should go together without forcing. You must remember >>>>>> that the parts you are reassembling were disassembled by you. Therefore, >>>>>> if >>>>>> you can't get them together again, there must be a reason. By all means, >>>>>> do >>>>>> not use a hammer. -- IBM maintenance manual, 1925 >>>>>> >>>>>> >>>>> >>>> >>>> >>>> -- >>>> All parts should go together without forcing. You must remember that >>>> the parts you are reassembling were disassembled by you. Therefore, if you >>>> can't get them together again, there must be a reason. By all means, do not >>>> use a hammer. -- IBM maintenance manual, 1925 >>>> >>>> >>>> -- >>>> Simon Westlake >>>> Powercode - The smart choice in ISP billing and OSS >>>> powercode.com >>>> P: 920-351-1010 >>>> E: si...@powercode.com >>>> >>> >>> >>> >>> -- >>> All parts should go together without forcing. You must remember that the >>> parts you are reassembling were disassembled by you. Therefore, if you >>> can't get them together again, there must be a reason. By all means, do not >>> use a hammer. -- IBM maintenance manual, 1925 >>> >> >> > > > -- > All parts should go together without forcing. You must remember that the > parts you are reassembling were disassembled by you. Therefore, if you > can't get them together again, there must be a reason. By all means, do not > use a hammer. -- IBM maintenance manual, 1925 >
