We have started offering managed routers, and putting in Ubiquity AirRouters. They show up in AirControl and we can upgrade/make changes, run the SA, etc.
Pretty cool. -----Original Message----- From: Af [mailto:[email protected]] On Behalf Of Ken Hohhof via Af Sent: Thursday, November 20, 2014 11:35 AM To: [email protected] Subject: Re: [AFMUG] Network Monitoring in the 2010's Part of the problem is so many customers are 100% WiFi now, so unless you have a managed router there, you have 2 big problem areas beyond the demarc - the customer's router and the customer's WiFi. -----Original Message----- From: Bill Prince via Af Sent: Thursday, November 20, 2014 1:04 PM To: [email protected] Subject: Re: [AFMUG] Network Monitoring in the 2010's Linktechs built a tool a couple years ago that ran on the customer's PC (WIndows only) that would give the customer a "connection health" indication. It would monitor the local gateway, and give both a green light for connected, plus a reading on the latency. You go too much beyond that, and you will get a bunch of false positives when something beyond your local network is having some kind of issue (we get our share of these). I don't think they got much response from it, and I don't think they offer it any longer. bp <part-15@SkylineBroadbandService> On 11/20/2014 9:43 AM, Sterling Jacobson via Af wrote: > What I really want is an integrated system that isn't stuck in the 90's. > > I want the customer to have an app on their phone that tells them when > their network is having issues and why. > I want it to also remind them to pay their bill and provide a > lazy/easy way to do that. > > I want that same system to have an engineer app that tells us when > nodes fail and why. > > So if a node goes down and it's important, it should show up on my > phone and I can take action. > One of those actions would be to message to outage impacted customers > the ETA to fix etc. > > Emails from Cacti don't count. >
