Customers willing to pay more for a big speedtest.net number but who don't use it are your best kind of customers!
We sell up to 15 megs right now. I don't think I've ever seen someone with 15megs pegged out continually. We do see customers who max out a 5meg connection, probably streaming video on multiple devices. I say sell them what they thing they want/need or someone else will come in and do it. Just make sure when they do start to use it, you have a plan for how you will upgrade the network to maintain same level of service. On Thu, Mar 26, 2015 at 6:54 PM, Glen Waldrop <gwl...@cngwireless.net> wrote: > I've done that. They're just not big users. They *need* faster > just because. > > I need to upgrade my tower soon, but the rest are well fed and barely > eating. > > I can pull up the usage graphs and see every time I go out onsite or work > on someone's computer. The entire tower usage increases significantly just > because of me. > > You'd figure 20 households would use more bandwidth than one IT guy on the > clock. > > > > > > ----- Original Message ----- > *From:* Jerry Richardson <je...@richardson.bz> > *To:* af@afmug.com > *Sent:* Thursday, March 26, 2015 5:46 PM > *Subject:* Re: [AFMUG] Speed questions > > Lift your limiters for a night and see what the network does. That will > give you an idea of where you need to upgrade > > > > You may have a choke point between the AP’s and the Internet you aren’t > aware of so the user traffic is being limited but not in the way you might > think. > > > > Jerry R > > > > *From:* Af [mailto:af-boun...@afmug.com] *On Behalf Of *Glen Waldrop > *Sent:* Thursday, March 26, 2015 3:43 PM > *To:* af@afmug.com > *Subject:* [AFMUG] Speed questions > > > > I've got a handful of customers that are requesting higher speeds. We > currently offer 4Mbps to the customer. Only a few even come close to using > that. I've got three towers that don't even hit 4Mbps on a 5 minute > average, much less individual customers. > > > > I've got three customers in particular that hardly ever use the Internet > and constantly harrang me for higher speeds. > > I'm upgrading everything anyway, so it is just a matter of time, but how > do you guys handle that? > > I could turn up their speed and sell them 10Mbps fairly easily, but > they're not even hitting my 4Mbps limit 99% of the time. I'm seeing this > biting me in the ass either way I go. > > > > > >
