Some people want to see a 25/3 speedtest just in case, or because someone told them so, or for bragging rights, or because they think speedtest.net is an epic game.
A trend that is annoying me is some guy in the country who doesn’t even know how to turn on a computer has a new girlfriend or his kid has moved back in, and is complaining that his Internet sucks because of low speedtest numbers. Just one of many complaints about having to move out from town, along with well and septic and mice and no Starbucks. Then there are the people who are complaining about slowness that won’t be fixed by faster Internet. Like the trucker who has a partial load and puts his itinerary into a “load board” site to find other loads he can pick up along the way. It’s a big database and it’s thinking. Faster Internet is not going to fix that. Or you could have a problem that you’re unaware of. It might be worthwhile picking a few of the complainers and going out and having them demonstrate what the problem is. Are they trying to watch HD video on their new smart TV which is telling them their Internet is too slow? Are they having DNS lookup problems? Do they have crappy, dying routers or WiFi problems? Maybe an Ethernet surge protector partially blown and they have really bad Ethernet errors? I’ve had people say my Internet is slow, and I ask them how slow, and they say “I’ve been waiting 2 days for Google to load”. That’s like Monty Python and the parrot that’s just sleeping, or pining for the fjords. From: Glen Waldrop Sent: Thursday, March 26, 2015 5:54 PM To: af@afmug.com Subject: Re: [AFMUG] Speed questions I've done that. They're just not big users. They *need* faster just because. I need to upgrade my tower soon, but the rest are well fed and barely eating. I can pull up the usage graphs and see every time I go out onsite or work on someone's computer. The entire tower usage increases significantly just because of me. You'd figure 20 households would use more bandwidth than one IT guy on the clock. ----- Original Message ----- From: Jerry Richardson To: af@afmug.com Sent: Thursday, March 26, 2015 5:46 PM Subject: Re: [AFMUG] Speed questions Lift your limiters for a night and see what the network does. That will give you an idea of where you need to upgrade You may have a choke point between the APs and the Internet you arent aware of so the user traffic is being limited but not in the way you might think. Jerry R From: Af [mailto:af-boun...@afmug.com] On Behalf Of Glen Waldrop Sent: Thursday, March 26, 2015 3:43 PM To: af@afmug.com Subject: [AFMUG] Speed questions I've got a handful of customers that are requesting higher speeds. We currently offer 4Mbps to the customer. Only a few even come close to using that. I've got three towers that don't even hit 4Mbps on a 5 minute average, much less individual customers. I've got three customers in particular that hardly ever use the Internet and constantly harrang me for higher speeds. I'm upgrading everything anyway, so it is just a matter of time, but how do you guys handle that? I could turn up their speed and sell them 10Mbps fairly easily, but they're not even hitting my 4Mbps limit 99% of the time. I'm seeing this biting me in the ass either way I go.
