How horrible! clearly she deserved a refund... :P On Thu, Mar 26, 2015 at 9:17 PM, Josh Luthman <j...@imaginenetworksllc.com> wrote:
> I had a lady complain she was only getting 9.8 and 1.85 on a 10x2 > connection. > > Josh Luthman > Office: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > On Mar 26, 2015 10:09 PM, "Mark - Myakka Technologies" <m...@mailmt.com> > wrote: > >> Adam, >> >> Had a guy complain because his speed test was 24.5mbps on a 25mbps >> plan. In his mind the extra 0.5 mbps is what was causing his Apple TV >> to buffer. Took forever to convince him his Apple TV was buffering >> because it was on the other side of the house from the wireless >> router. >> >> -- >> Best regards, >> Mark mailto:m...@mailmt.com >> >> Myakka Technologies, Inc. >> www.MyakkaTech.com >> >> Proud Sponsor of the Myakka City Relay For Life >> http://www.RelayForLife.org/MyakkaCityFL >> >> Please Donate at >> http://main.acsevents.org/site/TR/RelayForLife/RFLFY12FL?team_id=1030009&pg=team&fr_id=37555 >> ------ >> >> Thursday, March 26, 2015, 9:57:19 PM, you wrote: >> >> >> AM> This is probably the pessimist in me speaking, but I was >> AM> thinking along similar lines. >> >> AM> Something they're doing doesn't work, and in their mind speed is >> the problem.ᅵ >> >> >> >> AM> On 3/26/2015 9:26 PM, Ken Hohhof wrote: >> >> >> >> >> >> >> >> >> AM> Some people want to see a 25/3 speedtest just in case, or >> AM> because someone told them so, or for bragging rights, or >> AM> because they think speedtest.net is an epic game. >> >> AM> ᅵ >> >> AM> A trend that is annoying me is some guy in the country >> AM> who doesnᅵt even know how to turn on a computer has a new >> AM> girlfriend or his kid has moved back in, and is complaining >> AM> that his Internet sucks because of low speedtest numbers.ᅵ >> AM> Just one of many complaints about having to move out from >> AM> town, along with well and septic and mice and no Starbucks. >> >> AM> ᅵ >> >> AM> Then there are the people who are complaining about >> AM> slowness that wonᅵt be fixed by faster Internet.ᅵ Like the >> AM> trucker who has a partial load and puts his itinerary into a >> AM> ᅵload boardᅵ site to find other loads he can pick up along >> AM> the way.ᅵ Itᅵs a big database and itᅵs thinking.ᅵ Faster >> AM> Internet is not going to fix that. >> >> AM> ᅵ >> >> AM> Or you could have a problem that youᅵre unaware of.ᅵ It >> AM> might be worthwhile picking a few of the complainers and >> AM> going out and having them demonstrate what the problem is.ᅵ >> AM> Are they trying to watch HD video on their new smart TV >> AM> which is telling them their Internet is too slow?ᅵ Are they >> AM> having DNS lookup problems?ᅵ Do they have crappy, dying >> AM> routers or WiFi problems?ᅵ Maybe an Ethernet surge protector >> AM> partially blown and they have really bad Ethernet errors?ᅵ >> AM> Iᅵve had people say my Internet is slow, and I ask them how >> AM> slow, and they say ᅵIᅵve been waiting 2 days for Google to >> AM> loadᅵ.ᅵ Thatᅵs like Monty Python and the parrot thatᅵs just >> AM> sleeping, or pining for the fjords. >> >> AM> ᅵ >> >> >> >> AM> ᅵ >> >> >> AM> From:Glen Waldrop >> >> AM> Sent: Thursday, March 26, 2015 5:54 PM >> >> AM> To:af@afmug.com >> >> AM> Subject: Re: [AFMUG] Speed questions >> >> >> >> AM> ᅵ >> >> >> >> AM> I've done that. They're just not big users. They *need* faster >> just because. >> >> AM> ᅵ >> >> AM> I need to upgrade my tower soon, but the rest are well fed and >> barely eating. >> >> AM> ᅵ >> >> AM> I can pull up the usage graphs and see every time I go >> AM> out onsite or work on someone's computer. The entire tower >> AM> usage increases significantly just because of me. >> >> AM> ᅵ >> >> AM> You'd figure 20 households would use more bandwidth than >> one IT guy on the clock. >> >> AM> ᅵ >> >> AM> ᅵ >> >> AM> ᅵ >> >> AM> ᅵ >> >> >> AM> ----- Original Message ----- >> >> AM> From:Jerry Richardson >> >> AM> To:af@afmug.com >> >> AM> Sent: Thursday, March 26, 2015 5:46 PM >> >> AM> Subject: Re: [AFMUG] Speed questions >> >> AM> ᅵ >> >> >> AM> Lift your limiters for a night and see >> AM> what the network does.ᅵ That will give you an >> AM> idea of where you need to upgrade >> >> >> AM> ᅵ >> >> >> AM> You may have a choke point between the >> AM> AP?s and the Internet you aren?t aware of so >> AM> the user traffic is being limited but not in >> AM> the way you might think. >> >> >> AM> ᅵ >> >> >> >> AM> Jerry R >> >> >> >> AM> ᅵ >> >> >> >> >> AM> From: Af [mailto:af-boun...@afmug.com] On Behalf Of >> Glen Waldrop >> AM> Sent: Thursday, March 26, 2015 3:43 PM >> AM> To:af@afmug.com >> AM> Subject: [AFMUG] Speed questions >> >> >> >> >> AM> ᅵ >> >> >> >> AM> I've got a handful of customers that are >> AM> requesting higher speeds. We currently offer >> AM> 4Mbps to the customer. Only a few even come >> AM> close to using that. I've got three towers >> AM> that don't even hit 4Mbps on a 5 minute >> AM> average, much less individual customers. >> >> >> >> >> AM> ᅵ >> >> >> >> >> AM> I've got three customers in particular >> AM> that hardly ever use the Internet and >> AM> constantly harrang me for higher speeds. >> >> AM> I'm upgrading everything anyway, so it is just a >> AM> matter of time, but how do you guys handle that? >> >> AM> I could turn up their speed and sell them 10Mbps >> AM> fairly easily, but they're not even hitting my >> AM> 4Mbps limit 99% of the time. I'm seeing this >> AM> biting me in the ass either way I go. >> >> >> >> >> AM> ᅵ >> >> >> >> >> AM> ᅵ >> >> >> >> >> >> >> >> >> >> >> >> >> --- >> This email is free from viruses and malware because avast! Antivirus >> protection is active. >> http://www.avast.com >> >>