Second thought would be to add a formula to the response time for a
credit on their bill and also not allow them to get out with a penalty fee.
On 08/28/2015 03:05 PM, That One Guy /sarcasm wrote:
(hypotheticals in case on top of the following in case we had to sign
an NDA before giving them service)
so if we were looking at doing a connection in an area to a customer
who currently is suffering DSL woes. And say we put up an AP for them
so we could confirm the ability to connect them, its on the far end of
our network, traversing some small backhauls because of the few
customers, and say we would have to upgrade a minimum of two backhauls
to deliver a WISP reliable service/
And if we quoted them something like 350 a month for the connection,
just recouping the buildout on this would take some time as it wasnt
really an area of the network we forecast any growth on.
Remember we are a sub 1k subscriber network, with in the scheme of ISP
offerings cover a small footprint.
So they were to come back with a change to the contract (note this was
not an SLA, its a DIA, which to us is the same as an SLA to some
degree, without the strict requirements or guarantees)
First, maintaining the 350 dollar a month cost
Change the Terms to SLA
Syncronous connectivity (whatever this means in their heads),
apparently we might need to run fiber to every end point on the planet
to ensure this)
99.5% uptime and full capacity bandwidth guarantee
24/7/365 tech support
one hour maximumum call back time
4 hour on site guarantee 24/7/365
4 hour resolution guarantee or they can terminate the contract on the spot
remove invoice payment terms, no disconnection for non payment
If our access site goes down we are required to seek a replacement
site(not sure what the expectation here is)
--
If you only see yourself as part of the team but you don't see your
team as part of yourself you have already failed as part of the team.
