On 8/28/15 15:24, ch...@wbmfg.com wrote:
I never turned one of these down. It is the drug dealer model. Once they are hooked, they are hooked. They need you so bad they will behave when the times comes, if it comes. Treat them right, be courteous when they do have problems, apologize profusely and keep them informed as to the nature of the problem and they are generally pretty reasonable. I never had an onerous SLA ever actually call upon the terms, they just wanted things fixed. Of course I always prorated the outage plus a bit extra.
I've always prorated outages, but I'd never agree that a customer can't be disconnected for not paying because they don't feel like paying. If you'd go that far you're much braver than I am.
~Seth
