Mike is our rep now too - I've had nothing but good experiences dealing with him.
On Thu, Sep 3, 2015 at 9:11 PM, Brandon Yuchasz <li...@gogebicrange.net> wrote: > I had Dan as well and your absolutely right. After that …. Well we stopped > using them. Back around January our new rep Mike Janachowowski called me. > Polite and letting me know he was the new rep. He followed up about once a > month. I had no interest in using CTI anymore and really hated to use > streakwave either. In a pinch I needed something and he came through. A > little while later I needed something else fast and it was here the next > day again. I told him I was the owner of the company and didn’t need > written quotes or any hoops in the way just wanted to call him or email him > and have him send it with his best price. If I call before 4:00 its hear > the next day before noon with standard shipping. If it’s something that > won’t be here the next day because of drop shipping he calls and makes sure > that’s alright. He is my go to on orders now. > > > > Best regards, > > Brandon Yuchasz > > GogebicRange.net > > www.gogebicrange.net > > > > *From:* Af [mailto:af-boun...@afmug.com] *On Behalf Of *Adam Moffett > *Sent:* Thursday, September 03, 2015 8:27 PMhe > *To:* af@afmug.com > *Subject:* Re: [AFMUG] OT eCommerce > > > > Dan Ortega at CTI was a badass. I would send one email and everything I > wanted would show up two days later. I don't know how he managed it, but > that guy got stuff done. Our post Dan Ortega experiences were never as > good. The only thing as reliable as Dan Ortega is Amazon. Maybe Dan > Ortega was an android. > > I'm fairly happy with CTI (our rep: James until last year I think, and now > Jonte) for cases where high-touch is OK. > > Ordering everything for a tower being built 3-4 months out with a licensed > backhaul is a good example. > > In those cases a few clarifying phone calls and a email thread isn't the > end of the world. They're pretty good to us and I have reasons to want to > send them business. > > It's ordering the one-off/small project items that can be irritating. > > > > My usual order cycle is: email what I want (include exact part numbers), > get a quote back, make sure the price is sane and part number is correct > (if it's even listed), then email back saying yes, and it hopefully(1) > shows up next day. > > > > 1) That's the part where things break down. I'm never sure if they have > stock, are sending from a 3rd party (maybe a warehouse further away, maybe > stock levels aren't in sync). Cambium is never a problem. Ubiquiti is hit > and miss, other things, vary wildly. The uncertainty is frustrating. > > Although lately Jonte has gotten really good about letting me know when > items have long lead times or are out of stock and finding alternate items. > I do appreciate that. > > > > Aside from stock uncertainties, it feels wasteful of my time and theirs to > have to go through a "traditional" sales rep interaction cycle for > small/uncomplicated orders. > > > > At this point if we're replenishing stock by ordering a case of UBNT gear > and we haven't run out yet, we'll order it from CTI. > > If it's for a small project (e.g. AF5x link+spare or some UniFi APs) I'll > order from Baltic because the stock levels on their website are > accurate--if they show it in stock and I order before 3 PM I know that it > will be in my office by noon the following day. > > > > Inaccurate stock levels on Streakwave's web store have bitten me on nearly > every order I've placed with them... > > > > On Wed, Sep 2, 2015 at 3:28 PM, Mike Hammett <af...@ics-il.net> wrote: > > If it wasn't for Jeff Broadwick, i wouldn't do business with CTI... too > complicated. > > > > ----- > Mike Hammett > Intelligent Computing Solutions > http://www.ics-il.com > > <https://www.facebook.com/ICSIL> > <https://plus.google.com/+IntelligentComputingSolutionsDeKalb> > <https://www.linkedin.com/company/intelligent-computing-solutions> > <https://twitter.com/ICSIL> > > Midwest Internet Exchange > http://www.midwest-ix.com > > <https://www.facebook.com/mdwestix> > <https://www.linkedin.com/company/midwest-internet-exchange> > <https://twitter.com/mdwestix> > ------------------------------ > > *From: *"Jon Auer" <j...@tapodi.net> > *To: *"Animal Farm" <af@afmug.com> > *Sent: *Wednesday, September 2, 2015 2:32:38 PM > *Subject: *Re: [AFMUG] OT eCommerce > > > > On Tue, Sep 1, 2015 at 1:58 PM, Forrest Christian (List Account) < > li...@packetflux.com> wrote: > > Don't discount just adding your products to amazon and the like. > > > I love it when manufacturers do this (and use Amazon's warehouses). I've > been seriously tempted to just do it with /someone's/ very awesome > APC-compatible surge cards... > > > > I was very happy when Telect was doing that with fuse panels and fiber > trays. There's so much less cognitive load and time spent in going to > Amazon, searching part number, and clicking buy now instead of emailing > Power&Tel or CTI, getting a quote, approving the quote, placing the order, > etc. > > > > > > >
