That's seriously just fucked up.
Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Fri, Sep 11, 2015 at 3:20 PM, Jeff Hardy <jeffhardy-li...@methownet.com> wrote: > I'll second that. We've had 10 out of 16 fail so far from a box of 25. > One customer has had 4 radios now installed at his location. We've > started replacing 450s with FSK equipment in critical locations. We are > trying to get the remainder of this box (9 radios) replaced since it is > very likely that they will fail as well and we don't want to keep pushing > this rock up the hill. If anyone has advice on who to talk to I'm all > ears. So far, Cambium tech support is requiring us to get screen shots of > the radios, AFTER they fail, to RMA them. That is after our tech guys > drive for two hours and swap the things out with another one likely to fail > soon. Pretty discouraging for our staff and customers. > Jeff > > > On 09/10/2015 05:26 AM, Tushar Patel wrote: > > I thought the FSB came out because lot of people complain on the failures, > so at least in my mind it was related. If it is not then cambium has not > identified at least to us what is the root cause of the problem and it has > been addressed. > > They are doing RMA but there is know way 20% failure rate is sustainable > in the field. > > I hope cambium addresses this quickly and let us know what is going on. > > I hope they allocate significant resources to this problem. > > Tushar > > > On Sep 9, 2015, at 11:08 PM, George Skorup < <geo...@cbcast.com> > geo...@cbcast.com> wrote: > > I think the FSB is very specific to a set of radios that were identified > as improperly assembled. I had one 5GHz 450 SM show the ADI communication > failure. And a 3.6GHz SM show RF calibration failure. Both rebooted with > ADI force resets. Both not on the list. Cambium RMA'd them without too many > questions. > > FYI. Maybe it's related, maybe not. I found some new SMs that had a few > solder balls rattling around in the cases, but they work fine. > > On 9/9/2015 9:21 PM, Ken Hohhof wrote: > > I have seen 2 out of around 100 suddenly exhibit the ADI Communications > Failure after about a month in service, neither was on the serial number > list. So a 2 day burn-in may help but you won’t be bullet-proof. We’ve > only seen it on 5 GHz SMs, but we use a lot more 5 GHz than 3.65 GHz, and > no 2.4 GHz. No apparent correlation with any environmental conditions like > hot or stormy weather that could have precipitated it. > > Worst case will be it fails intermittently and the new customer just > thinks your service is really unreliable. One of the 2 failures we saw was > intermittent, rebooting for several hours, then registered for several > hours, then rebooting again, no rhyme or reason. At least if it fails > hard, they will call. > > > *From:* Tushar Patel <tpa...@ecpi.com> > *Sent:* Wednesday, September 09, 2015 8:48 PM > *To:* af@afmug.com > *Subject:* Re: [AFMUG] Field Service Bulletin - PMP 450 SM > > We had 9 failures in 50 we ordered, those were not listed in the unit > serial numbers. > > What we are doing now is running radios in the office for at least two > days before we send out and we are seeing these failures in the office. > > Even after doing that today we had one fail which was 1 hr drive from the > office and it was new customer too, installed last week. This gives us bad > reputation and cost us lot too. > > So whatever the root cause mentioned in the email, if it was identified > but did not include the batch we got, so something is not adding up still. > > I really hope cambium gets to the bottom of these quickly. > > > Tushar > > > On Sep 9, 2015, at 8:22 PM, Steve D < <bigd...@gmail.com>bigd...@gmail.com> > wrote: > > Just a bump... was this ever sorted out? Contained to just one batch of > 5.8 radios as listed? I know I've seen reports in other frequencies but > seemed less widespread? No mention from anyone in a while... Just want to > know before our next order... > > -Steve D > > On Fri, Aug 21, 2015 at 6:37 PM, Matt Mangriotis < > <matt.mangrio...@cambiumnetworks.com>matt.mangrio...@cambiumnetworks.com> > wrote: > >> I wanted to get this out to everyone before the weekend. We found the >> root cause and identified the affected units by serial number. >> >> >> >> See the attached Field Service Bulletin, and you can post any further >> comment or issue in the thread that discusses it here: >> <http://community.cambiumnetworks.com/t5/PMP-450/Field-Service-Bulletin-ADI-Catalina-R1-Chip-not-supported/m-p/43211#M1106> >> http://community.cambiumnetworks.com/t5/PMP-450/Field-Service-Bulletin-ADI-Catalina-R1-Chip-not-supported/m-p/43211#M1106 >> >> >> >> Apologies for the pain this issue has caused. >> >> >> >> *Matt Mangriotis* >> >> Senior Product Manager >> * Cambium Networks* >> 3800 Golf Road, Suite 360 >> >> Rolling Meadows, IL 60008 >> >> >> >> <http://www.cambiumnetworks.com/> <http://www.cambiumnetworks.com> >> www.cambiumnetworks.com >> *O: *847-439-6379 >> >> *M: *630-308-9394 >> * E: *m...@cambiumnetworks.com >> >> <image001.jpg> >> >> >> >> Join the Conversation >> >> Cambium Networks Community Forum <http://community.cambiumnetworks.com/> >> >> >> > > > > >
