One of the struggles I have with hosted PBX customers is getting them to understand that MOH needs (in most cases) to be licensed. The cost per track or for a subscription is usually pretty small, but the idea of shelling out any money at all seems to be a showstopper. (Of course, their time and yours is free.) Seriously, the owner of the business is spending time obsessing over it, but spending something like $129 for an unlimited subscription to a catalog of on hold music is too much money to do it legally?
My question is, if customers are spending so much time on hold they get sick of the stock Asterisk MOH, maybe you should do something about your hold times? Or record your own content, like if you have radio commercials. But really, the purpose of MOH is to be non-intrusive while telling the caller they have not been disconnected. Not to compete with Pandora and Spotify. Sorry, I realize this wasn’t really on topic. From: ch...@wbmfg.com Sent: Friday, October 02, 2015 9:47 AM To: af@afmug.com Subject: Re: [AFMUG] New hold music for the customer facing asterisk IVR Ha! From: Eric Kuhnke Sent: Thursday, October 1, 2015 6:06 PM To: af@afmug.com Subject: [AFMUG] New hold music for the customer facing asterisk IVR (For anyone who thinks the path looks weird, this is the / of my voip server temporarily mounted as ~/voipserver/ via sshfs) Image attached
