I had the same issue with some PBX customers.
I found a website full of public domain music and suggested they pick
from it. One customer was a church that recorded their own pianist
playing some of those 18th century hymns that nobody owns anymore.
At the end of the day, if the customer told me to set up their Bob
Marley CD as their hold music, then I did what they asked. You can lead
a horse to water, but you can't stop him from peeing in it.....or
something like that.
....in theory, how is an artist is damaged by MOH?
On 10/2/2015 11:19 AM, Ken Hohhof wrote:
One of the struggles I have with hosted PBX customers is getting them
to understand that MOH needs (in most cases) to be licensed. The cost
per track or for a subscription is usually pretty small, but the idea
of shelling out any money at all seems to be a showstopper. (Of
course, their time and yours is free.) Seriously, the owner of the
business is spending time obsessing over it, but spending something
like $129 for an unlimited subscription to a catalog of on hold music
is too much money to do it legally?
My question is, if customers are spending so much time on hold they
get sick of the stock Asterisk MOH, maybe you should do something
about your hold times? Or record your own content, like if you have
radio commercials. But really, the purpose of MOH is to be
non-intrusive while telling the caller they have not been
disconnected. Not to compete with Pandora and Spotify.
Sorry, I realize this wasn’t really on topic.
*From:* [email protected] <mailto:[email protected]>
*Sent:* Friday, October 02, 2015 9:47 AM
*To:* [email protected] <mailto:[email protected]>
*Subject:* Re: [AFMUG] New hold music for the customer facing asterisk IVR
Ha!
*From:* Eric Kuhnke <mailto:[email protected]>
*Sent:* Thursday, October 1, 2015 6:06 PM
*To:* [email protected] <mailto:[email protected]>
*Subject:* [AFMUG] New hold music for the customer facing asterisk IVR
(For anyone who thinks the path looks weird, this is the / of my voip
server temporarily mounted as ~/voipserver/ via sshfs)
Image attached
