I do love the people who try to leave a voice message at night or on a weekend
about paying their bill to buy themselves some time, and get all flustered when
someone actually answers the phone.
From: Josh Reynolds
Sent: Wednesday, February 03, 2016 11:17 PM
To: af@afmug.com
Subject: Re: [AFMUG] Call center pricing
Why would you want to answer the phone at 2am? Some people work swing shifts or
just odd hours.
On Feb 3, 2016 11:16 PM, "Ken Hohhof" <af...@kwisp.com> wrote:
I’m trying to imagine having the phones covered 24/7 for awhile and then
taking it away after the night owls and lonely hearts get used to being able to
call in the middle of the night. Call center support must be a one-way street,
you can’t go back.
Because customers can accept being treated like dirt, but don’t ever give
them something nice and then try to take it back.
From: Jeremy
Sent: Wednesday, February 03, 2016 10:54 PM
To: af@afmug.com
Subject: Re: [AFMUG] Call center pricing
Yep, $24K a year. They will do some basic sales, but you have to realize
that these are tech support guys...they aren't really salesmen. They are
willing to answer some questions, and will schedule an install when someone
calls in and says "I want to be installed on X day"...but when the customer
needs to 'be sold' don't expect any big numbers.
Still, when you add it up. 1,000 customers at $2,000 a month...you will
never hire ONE employee at minimum wage to answer your calls at that rate. Not
to mention that employee will only work 8 hours a day. This route, you end up
with a call center that has 15 or 20 techs that can take calls simultaneously,
and it runs 24 hours. If you can't tell I've already sold myself and am
working on switching right now.
On Wed, Feb 3, 2016 at 9:11 PM, That One Guy /sarcasm
<thatoneguyst...@gmail.com> wrote:
so for 1k customers youd be looking at 24k per year?
whats a 2 dollar service get you? basic tier 1 tech support (powercycle and
a ticket)? basic billing stuff, take payments under specific circumstance, and
a ticket? Presales info?
On Wed, Feb 3, 2016 at 10:08 PM, Jeremy <jeremysmi...@gmail.com> wrote:
$2.00 per customer per month.
On Wed, Feb 3, 2016 at 8:28 PM, That One Guy /sarcasm
<thatoneguyst...@gmail.com> wrote:
what kind of dough gets paid for call centers capable of answering our
industries phones?
--
If you only see yourself as part of the team but you don't see your
team as part of yourself you have already failed as part of the team.
--
If you only see yourself as part of the team but you don't see your team as
part of yourself you have already failed as part of the team.
