Windows 10? I should try that some time. Same goes for Windows 8. Man, I need a call center.
On Wed, Feb 3, 2016 at 10:39 PM, Ken Hohhof <af...@kwisp.com> wrote: > I would imagine they can do a better job than most of us at certain > things, like help with various computers, phones, tablets, routers, apps, > email problems, etc. I am still not good with Windows 10 support, and I am > lost if someone has a Belkin or ASUS or TP-Link router. The call center > techs do this all day every day, plus they probably have scripts and cheat > sheets for all the major devices and software. So they aren’t guessing > when the customer says the lights on the router look like a planet, a > sparkler, a candlestick, and a tadpole. > > > *From:* That One Guy /sarcasm <thatoneguyst...@gmail.com> > *Sent:* Wednesday, February 03, 2016 11:23 PM > *To:* af@afmug.com > *Subject:* Re: [AFMUG] Call center pricing > > interesting, i anticipated lower level tech, more sales. sounds even > better with actual tech support > > On Wed, Feb 3, 2016 at 11:16 PM, Ken Hohhof <af...@kwisp.com> wrote: > >> I’m trying to imagine having the phones covered 24/7 for awhile and then >> taking it away after the night owls and lonely hearts get used to being >> able to call in the middle of the night. Call center support must be a >> one-way street, you can’t go back. >> >> Because customers can accept being treated like dirt, but don’t ever give >> them something nice and then try to take it back. >> >> >> *From:* Jeremy <jeremysmi...@gmail.com> >> *Sent:* Wednesday, February 03, 2016 10:54 PM >> *To:* af@afmug.com >> *Subject:* Re: [AFMUG] Call center pricing >> >> Yep, $24K a year. They will do some basic sales, but you have to realize >> that these are tech support guys...they aren't really salesmen. They are >> willing to answer some questions, and will schedule an install when someone >> calls in and says "I want to be installed on X day"...but when the customer >> needs to 'be sold' don't expect any big numbers. >> >> Still, when you add it up. 1,000 customers at $2,000 a month...you will >> never hire ONE employee at minimum wage to answer your calls at that rate. >> Not to mention that employee will only work 8 hours a day. This route, you >> end up with a call center that has 15 or 20 techs that can take calls >> simultaneously, and it runs 24 hours. If you can't tell I've already sold >> myself and am working on switching right now. >> >> On Wed, Feb 3, 2016 at 9:11 PM, That One Guy /sarcasm < >> thatoneguyst...@gmail.com> wrote: >> >>> so for 1k customers youd be looking at 24k per year? >>> >>> whats a 2 dollar service get you? basic tier 1 tech support (powercycle >>> and a ticket)? basic billing stuff, take payments under specific >>> circumstance, and a ticket? Presales info? >>> >>> On Wed, Feb 3, 2016 at 10:08 PM, Jeremy <jeremysmi...@gmail.com> wrote: >>> >>>> $2.00 per customer per month. >>>> >>>> On Wed, Feb 3, 2016 at 8:28 PM, That One Guy /sarcasm < >>>> thatoneguyst...@gmail.com> wrote: >>>> >>>>> what kind of dough gets paid for call centers capable of answering our >>>>> industries phones? >>>>> >>>>> >>>>> -- >>>>> If you only see yourself as part of the team but you don't see your >>>>> team as part of yourself you have already failed as part of the team. >>>>> >>>> >>>> >>> >>> >>> >>> -- >>> If you only see yourself as part of the team but you don't see your team >>> as part of yourself you have already failed as part of the team. >>> >> >> > > > > -- > If you only see yourself as part of the team but you don't see your team > as part of yourself you have already failed as part of the team. >
