Honestly Win10 is pretty decent. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Feb 4, 2016 12:47 AM, "Jeremy" <jeremysmi...@gmail.com> wrote:
> Windows 10? I should try that some time. Same goes for Windows 8. Man, > I need a call center. > > On Wed, Feb 3, 2016 at 10:39 PM, Ken Hohhof <af...@kwisp.com> wrote: > >> I would imagine they can do a better job than most of us at certain >> things, like help with various computers, phones, tablets, routers, apps, >> email problems, etc. I am still not good with Windows 10 support, and I am >> lost if someone has a Belkin or ASUS or TP-Link router. The call center >> techs do this all day every day, plus they probably have scripts and cheat >> sheets for all the major devices and software. So they aren’t guessing >> when the customer says the lights on the router look like a planet, a >> sparkler, a candlestick, and a tadpole. >> >> >> *From:* That One Guy /sarcasm <thatoneguyst...@gmail.com> >> *Sent:* Wednesday, February 03, 2016 11:23 PM >> *To:* af@afmug.com >> *Subject:* Re: [AFMUG] Call center pricing >> >> interesting, i anticipated lower level tech, more sales. sounds even >> better with actual tech support >> >> On Wed, Feb 3, 2016 at 11:16 PM, Ken Hohhof <af...@kwisp.com> wrote: >> >>> I’m trying to imagine having the phones covered 24/7 for awhile and then >>> taking it away after the night owls and lonely hearts get used to being >>> able to call in the middle of the night. Call center support must be a >>> one-way street, you can’t go back. >>> >>> Because customers can accept being treated like dirt, but don’t ever >>> give them something nice and then try to take it back. >>> >>> >>> *From:* Jeremy <jeremysmi...@gmail.com> >>> *Sent:* Wednesday, February 03, 2016 10:54 PM >>> *To:* af@afmug.com >>> *Subject:* Re: [AFMUG] Call center pricing >>> >>> Yep, $24K a year. They will do some basic sales, but you have to >>> realize that these are tech support guys...they aren't really salesmen. >>> They are willing to answer some questions, and will schedule an install >>> when someone calls in and says "I want to be installed on X day"...but when >>> the customer needs to 'be sold' don't expect any big numbers. >>> >>> Still, when you add it up. 1,000 customers at $2,000 a month...you will >>> never hire ONE employee at minimum wage to answer your calls at that rate. >>> Not to mention that employee will only work 8 hours a day. This route, you >>> end up with a call center that has 15 or 20 techs that can take calls >>> simultaneously, and it runs 24 hours. If you can't tell I've already sold >>> myself and am working on switching right now. >>> >>> On Wed, Feb 3, 2016 at 9:11 PM, That One Guy /sarcasm < >>> thatoneguyst...@gmail.com> wrote: >>> >>>> so for 1k customers youd be looking at 24k per year? >>>> >>>> whats a 2 dollar service get you? basic tier 1 tech support (powercycle >>>> and a ticket)? basic billing stuff, take payments under specific >>>> circumstance, and a ticket? Presales info? >>>> >>>> On Wed, Feb 3, 2016 at 10:08 PM, Jeremy <jeremysmi...@gmail.com> wrote: >>>> >>>>> $2.00 per customer per month. >>>>> >>>>> On Wed, Feb 3, 2016 at 8:28 PM, That One Guy /sarcasm < >>>>> thatoneguyst...@gmail.com> wrote: >>>>> >>>>>> what kind of dough gets paid for call centers capable of answering >>>>>> our industries phones? >>>>>> >>>>>> >>>>>> -- >>>>>> If you only see yourself as part of the team but you don't see your >>>>>> team as part of yourself you have already failed as part of the team. >>>>>> >>>>> >>>>> >>>> >>>> >>>> >>>> -- >>>> If you only see yourself as part of the team but you don't see your >>>> team as part of yourself you have already failed as part of the team. >>>> >>> >>> >> >> >> >> -- >> If you only see yourself as part of the team but you don't see your team >> as part of yourself you have already failed as part of the team. >> > >
