Its not something I want to drop a huge amount of time or effort into, I was hoping there was just a quick thing. We have fortigates we can drop in at the premise to log everything, but its no big deal. theyre on a 300 gb plan, usually use less than 100, but theyre sitting at 260 today
On Fri, Sep 16, 2016 at 7:34 AM, Ken Hohhof <[email protected]> wrote: > Or customer could check this from his end. Problem is customers don’t > want to do any work or learn any technology, and they don’t want to pay the > guy. I’m sure there are computer techs who would come out and do this for > a fee. > > If the data usage is making their Internet “slow”, there’s the tried and > true method of turning devices off until the problem goes away. > > On computers at least, there is software that can be used to see what > application is using bandwidth: > http://www.howtogeek.com/howto/43713/how-to-monitor- > the-bandwidth-consumption-of-individual-applications/ > > That gets less useful as people use “devices” like phones, game consoles, > streaming devices, and iOT instead of actual computers. > > I am sometimes willing to watch a realtime graph of bandwidth usage as the > customer turns off various devices or unplugs them. Again, unfortunately, > this was easier when devices plugged in with an Ethernet cable instead of > WiFi. Plus apps run all the time on portable devices. > > > *From:* Daniel White <[email protected]> > *Sent:* Friday, September 16, 2016 5:33 AM > *To:* [email protected] > *Subject:* Re: [AFMUG] documenting customer usage > > > Okay so outside of my snarky response – I’d first say Sandvine is about to > get really exciting. But I’ll leave that to our vendor session on October > 10th at WISPAPALOOZA. > > > > Steve – my no budget friend with monkeys throwing poo at him. > > > > There are a few questions you have to ask before I think any of us can > give you any good advice: > > > > - How much do you really want to help from a time/resource > perspective? Most ISP’s would say the router is their demark and they > cannot troubleshoot beyond that and suggest a local computer tech to figure > it out. > > - Now let’s assume this is the bosses next door neighbor… so > common sense goes out the window and help at all costs. What router do you > have at the customer prem? For instance, something like a Cambium R200 > router would tell you what *device* has the heavy usage… and that might > narrow it down enough > > - Do you have hardware lying around you could replace the > customer router to get better metrics? Is that a step you want to take? > Mikrotik on the customer prem would give you a lot of information > > - What resources do you have at the tower? You can look at the > traffic to and from the customer… but what you’re really trying to identify > may be encrypted… this is where something like Sandvine/Procera would help > > > > To me – this is the perfect example of why to offer a managed WiFi > solution. You control the router at the customer prem, you have more > resources to help troubleshoot some of this. And the best part… your > collecting money every month for the privilege. > > > > Also –why is the customer concerned about the usage? Do you do UBB and > they are hitting their cap? > > > > Daniel White > > Managing Director – Hardware Distribution Sales > > ConVergence Technologies > > Cell: +1 (303) 746-3590 > > [email protected] > > > > *From:* Af [mailto:[email protected]] *On Behalf Of *Josh Reynolds > *Sent:* Friday, September 16, 2016 1:11 AM > *To:* [email protected] > *Subject:* Re: [AFMUG] documenting customer usage > > > > Well... sandvine, wind river, etc can cost more than a nice house in San > Francisco. :) > > > > On Sep 15, 2016 11:40 PM, "That One Guy /sarcasm" < > [email protected]> wrote: > > I forgot to caveat the "I want to" with the "I have 0 funding from the > boss purse" > > > > On Thu, Sep 15, 2016 at 10:37 PM, Daniel White <[email protected]> wrote: > > Sandvine :-D > > > > Daniel White > > Managing Director – Hardware Distribution Sales > > ConVergence Technologies > > Cell: +1 (303) 746-3590 <%2B1%20%28303%29%20746-3590> > > [email protected] > > > > *From:* Af [mailto:[email protected]] *On Behalf Of *Josh Reynolds > *Sent:* Thursday, September 15, 2016 9:37 PM > *To:* [email protected] > *Subject:* Re: [AFMUG] documenting customer usage > > > > Procera :P > > > > On Sep 15, 2016 8:36 PM, "That One Guy /sarcasm" < > [email protected]> wrote: > > > so we got this: > > "Can yotu help us somehow figure out what is using all of our data? We > have looked at the daily usage and can not figure it out. There are days > that we have been gone for several hours and the usage is VERY high. Then > days we are home have been extremely low. We are at a loss; can you help us > or recommend someone who can. Is there a way to break this down hourly? > Thanks! > --" > > > > > > this is the one in ten request, the other 9 are normally "we didnt do this > you people are lying,we never use the internet, our kids follow rules, > youre cheating us" in a real catty voice > > > > > > screw those 9 douches, its usually one of the spouses porn affliction, the > kids game console. or the fact they leave 5 units running in the house with > netflix on autoplay, if theyre not illegally torrenting some shit. > > > > > > but, there is the one, who arent cocks, they genuinely want to know. We > arent providing them a router, so monitoring from there directly is out > > > > we just recently moved DNS to us (huge value I have already found) So > whats the best way (to the account, not the individual machine) to track > this down, in our environment, We have mikrotik 1100ahx2 from to AP to the > edge, and for the firs time, I actually want to set up a tool to help the > 10 percent and if you guys who know more than me can spit out a script to > drop in to monitor this customer I can pretend I have value within th > company. . > > > > > > > > If you only see yourself as part of the team but you don't see your team > as part of yourself you have already failed as part of the team. > > > > > <https://www.avast.com/en-us/lp-safe-emailing-2270-a?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail&utm_term=oa-2270-a> > > Virus-free. www.avast.com > <https://www.avast.com/en-us/lp-safe-emailing-2270-a?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail&utm_term=oa-2270-a> > > > > > > -- > > If you only see yourself as part of the team but you don't see your team > as part of yourself you have already failed as part of the team. > > > > <https://www.avast.com/en-us/lp-safe-emailing-2270-a?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail&utm_term=oa-2270-a> > Virus-free. > www.avast.com > <https://www.avast.com/en-us/lp-safe-emailing-2270-a?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail&utm_term=oa-2270-a> > -- If you only see yourself as part of the team but you don't see your team as part of yourself you have already failed as part of the team.
