Actually with the water company, yes. They must be under some mandate of conservation or something because if the usage pattern gets odd they will send a guy with a stethoscope out to locate. at least American Water does around here, it could be a part of their municipal franchise contract though
On Fri, Sep 16, 2016 at 10:26 AM, Ken Hohhof <af...@kwisp.com> wrote: > I wonder if people call the water company asking what is using so much > water? Or the electric company? Probably they refer you to a list of most > common reasons like taking long showers, toilet always running, leaking > garden hose. > > Also, anybody currently using the Calix Gigacenters, is this something the > customer can get from the cloud based user portal? Data usage by device > and/or application? That really seems like the ultimate solution, charge > the customer a monthly fee for a something they can use themselves to > answer such questions. > > > *From:* That One Guy /sarcasm <thatoneguyst...@gmail.com> > *Sent:* Friday, September 16, 2016 9:53 AM > *To:* af@afmug.com > *Subject:* Re: [AFMUG] documenting customer usage > > Its not something I want to drop a huge amount of time or effort into, I > was hoping there was just a quick thing. We have fortigates we can drop in > at the premise to log everything, but its no big deal. > theyre on a 300 gb plan, usually use less than 100, but theyre sitting at > 260 today > > On Fri, Sep 16, 2016 at 7:34 AM, Ken Hohhof <af...@kwisp.com> wrote: > >> Or customer could check this from his end. Problem is customers don’t >> want to do any work or learn any technology, and they don’t want to pay the >> guy. I’m sure there are computer techs who would come out and do this for >> a fee. >> >> If the data usage is making their Internet “slow”, there’s the tried and >> true method of turning devices off until the problem goes away. >> >> On computers at least, there is software that can be used to see what >> application is using bandwidth: >> http://www.howtogeek.com/howto/43713/how-to-monitor-the- >> bandwidth-consumption-of-individual-applications/ >> >> That gets less useful as people use “devices” like phones, game consoles, >> streaming devices, and iOT instead of actual computers. >> >> I am sometimes willing to watch a realtime graph of bandwidth usage as >> the customer turns off various devices or unplugs them. Again, >> unfortunately, this was easier when devices plugged in with an Ethernet >> cable instead of WiFi. Plus apps run all the time on portable devices. >> >> >> *From:* Daniel White <afmu...@gmail.com> >> *Sent:* Friday, September 16, 2016 5:33 AM >> *To:* af@afmug.com >> *Subject:* Re: [AFMUG] documenting customer usage >> >> >> Okay so outside of my snarky response – I’d first say Sandvine is about >> to get really exciting. But I’ll leave that to our vendor session on >> October 10th at WISPAPALOOZA. >> >> >> >> Steve – my no budget friend with monkeys throwing poo at him. >> >> >> >> There are a few questions you have to ask before I think any of us can >> give you any good advice: >> >> >> >> - How much do you really want to help from a time/resource >> perspective? Most ISP’s would say the router is their demark and they >> cannot troubleshoot beyond that and suggest a local computer tech to figure >> it out. >> >> - Now let’s assume this is the bosses next door neighbor… so >> common sense goes out the window and help at all costs. What router do you >> have at the customer prem? For instance, something like a Cambium R200 >> router would tell you what *device* has the heavy usage… and that might >> narrow it down enough >> >> - Do you have hardware lying around you could replace the >> customer router to get better metrics? Is that a step you want to take? >> Mikrotik on the customer prem would give you a lot of information >> >> - What resources do you have at the tower? You can look at the >> traffic to and from the customer… but what you’re really trying to identify >> may be encrypted… this is where something like Sandvine/Procera would help >> >> >> >> To me – this is the perfect example of why to offer a managed WiFi >> solution. You control the router at the customer prem, you have more >> resources to help troubleshoot some of this. And the best part… your >> collecting money every month for the privilege. >> >> >> >> Also –why is the customer concerned about the usage? Do you do UBB and >> they are hitting their cap? >> >> >> >> Daniel White >> >> Managing Director – Hardware Distribution Sales >> >> ConVergence Technologies >> >> Cell: +1 (303) 746-3590 >> >> dwh...@converge-tech.com >> >> >> >> *From:* Af [mailto:af-boun...@afmug.com] *On Behalf Of *Josh Reynolds >> *Sent:* Friday, September 16, 2016 1:11 AM >> *To:* af@afmug.com >> *Subject:* Re: [AFMUG] documenting customer usage >> >> >> >> Well... sandvine, wind river, etc can cost more than a nice house in San >> Francisco. :) >> >> >> >> On Sep 15, 2016 11:40 PM, "That One Guy /sarcasm" < >> thatoneguyst...@gmail.com> wrote: >> >> I forgot to caveat the "I want to" with the "I have 0 funding from the >> boss purse" >> >> >> >> On Thu, Sep 15, 2016 at 10:37 PM, Daniel White <afmu...@gmail.com> wrote: >> >> Sandvine :-D >> >> >> >> Daniel White >> >> Managing Director – Hardware Distribution Sales >> >> ConVergence Technologies >> >> Cell: +1 (303) 746-3590 <%2B1%20%28303%29%20746-3590> >> >> dwh...@converge-tech.com >> >> >> >> *From:* Af [mailto:af-boun...@afmug.com] *On Behalf Of *Josh Reynolds >> *Sent:* Thursday, September 15, 2016 9:37 PM >> *To:* af@afmug.com >> *Subject:* Re: [AFMUG] documenting customer usage >> >> >> >> Procera :P >> >> >> >> On Sep 15, 2016 8:36 PM, "That One Guy /sarcasm" < >> thatoneguyst...@gmail.com> wrote: >> >> >> so we got this: >> >> "Can yotu help us somehow figure out what is using all of our data? We >> have looked at the daily usage and can not figure it out. There are days >> that we have been gone for several hours and the usage is VERY high. Then >> days we are home have been extremely low. We are at a loss; can you help us >> or recommend someone who can. Is there a way to break this down hourly? >> Thanks! >> --" >> >> >> >> >> >> this is the one in ten request, the other 9 are normally "we didnt do >> this you people are lying,we never use the internet, our kids follow rules, >> youre cheating us" in a real catty voice >> >> >> >> >> >> screw those 9 douches, its usually one of the spouses porn affliction, >> the kids game console. or the fact they leave 5 units running in the house >> with netflix on autoplay, if theyre not illegally torrenting some shit. >> >> >> >> >> >> but, there is the one, who arent cocks, they genuinely want to know. We >> arent providing them a router, so monitoring from there directly is out >> >> >> >> we just recently moved DNS to us (huge value I have already found) So >> whats the best way (to the account, not the individual machine) to track >> this down, in our environment, We have mikrotik 1100ahx2 from to AP to the >> edge, and for the firs time, I actually want to set up a tool to help the >> 10 percent and if you guys who know more than me can spit out a script to >> drop in to monitor this customer I can pretend I have value within th >> company. . >> >> >> >> >> >> >> >> If you only see yourself as part of the team but you don't see your team >> as part of yourself you have already failed as part of the team. >> >> >> >> >> <https://www.avast.com/en-us/lp-safe-emailing-2270-a?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail&utm_term=oa-2270-a> >> >> Virus-free. www.avast.com >> <https://www.avast.com/en-us/lp-safe-emailing-2270-a?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail&utm_term=oa-2270-a> >> >> >> >> >> >> -- >> >> If you only see yourself as part of the team but you don't see your team >> as part of yourself you have already failed as part of the team. >> >> >> >> <https://www.avast.com/en-us/lp-safe-emailing-2270-a?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail&utm_term=oa-2270-a> >> Virus-free. >> www.avast.com >> <https://www.avast.com/en-us/lp-safe-emailing-2270-a?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail&utm_term=oa-2270-a> >> > > > > -- > If you only see yourself as part of the team but you don't see your team > as part of yourself you have already failed as part of the team. > -- If you only see yourself as part of the team but you don't see your team as part of yourself you have already failed as part of the team.
