Re: [AFMUG] "Do I have to be home?"

[Jesse DuPont]

Sometime we will have an installer stop by when they are home, ahead of their scheduled install, to talk things through and reach consensus, then show up on install day and do the job without them home. Jesse DuPont Network Architect email: jesse.dup...@celeritycorp.net Celerity Networks LLC Celerity Broadband LLC Like us! facebook.com/celeritynetworksllc Like us! facebook.com/celeritybroadband On 1/17/17 8:30 AM, Chris Fabien wrote: I Agree its a silly question for a new service installation. We do occasionally schedule service calls without a customer being home if we are fairly certian it is an outside issue (antenna realign or swap radio etc).  What bothers me is the customers who schedule something where we tell them they need to be home, and tech shows up and there's an 11 and 13 year old kid there alone. Our policy is always need to have someone 18+ and for a new install, the person ordering service has to be there.  On Tue, Jan 17, 2017 at 10:16 AM, Bill Prince <part15...@gmail.com> wrote: Actually, I think that a significant number of our subscribers akin our service to "satellite", as that's the term they use to refer to the thing on their roof. On your second point, I completely agree. bp <part15sbs{at}gmail{dot}com> On 1/17/2017 7:12 AM, Brian Webster wrote: Remember your service is wireless. The average consumer thinks that is something like cellular in their mind, to them it would be like you just shipping them a hotspot and it just works like cellular companies do. WISP infrastructure is still not completely understood as compared to cable or DSL  even for many who have the service.  I know a lot of people in telecommunications that don't understand WISP technology deployments.