If you treat your employees like crap like that there going to start looking for a new boss I know if I was walking to the house and you told me to run I would quit on the spot if that's what you want then go for it
On Mon, Apr 24, 2017, 9:43 AM Chuck McCown <ch...@wbmfg.com> wrote: > You cannot expect a younger person to run for any reason until they decide > that it might benefit them, and even them real hustle will be rare. > > I would put them on piece rate or daily rate and tell them they have to do > at least 3 per day to keep their job. Once they are doing 3, then up it to > 4 or keep them on piece rate. > > Have you actually said “RUN!” when they were walking from truck to house? > Have them watch the first half of full metal jacket and give them a bit of > drill sergeant treatment. > > I believe in “management by telling” you actually have to tell them, in > simple and clear terms exactly what you want. > > > > *From:* Brandon Yuchasz > *Sent:* Sunday, April 23, 2017 5:37 PM > *To:* af@afmug.com > *Subject:* [AFMUG] installer hire / training process. > > I was going to type a long PC type post about this (which I did anyway > sorry) . But instead I am going to just ask how you guys go about trying to > teach / train a new installer to work faster? > > > > We have a guy right now that was hired to be an installer with other > duties as assigned. He is good at the other duties and has a good > understanding of networking, computers and even RF. The problem is that he > is very slow on installs and the primary job he was hired to do. > > > > I spent quite a bit of time with him last week trying to figure out where > the speed issues were coming from. So I took him on site surveys ahead of > time with me and we laid out the entire installs during the survey. Install > here, wire down here, across here in through wall here and terminate. You > could see the tower from these sites so hanging and tuning the radio was a > breeze. > > > > I sent him out on two installs the day after that. First one I considered > a hard install. The second one easy. They took him over 10 hours not > counting drive time. > > > > I spent the next morning doing site checks on them with the customers > permission. Both customers were happy with him and his install and not a > single thing on the install was done incorrectly I took another installer > with me and asked him to run the time frame in his head. He came up to 3 > hours for each install. So had I but we are both experienced. > > > > So I talked really briefly with the new guy about getting faster and then > took him to an install I had surveyed myself. Ran him through the entire > install. Radio here, wire down here….. in and terminate. Install router. I > left the more experienced guy with him to answer questions but told him to > not physically help and explained to the new guy that if he had questions > to ask because the other guy is there to help him figure out a faster > process and would be talking with me after the install about ways to speed > up the process so we can help him. I should mention the experienced guy is > a supervisor so no hard feelings should be had here. I left him at 9:00 > > > > I was thinking that maybe I was being unrealistic in my time frames on > installs since normally I have a helper on my installs and we knock out > three to four a day. I felt like I got my installs done in 3 hours max when > I was alone but never really timed them. So when I left the new guy I drove > a half hour to what I considered a hard install and did it alone. Was done > at 12:30 and driving back to check on the new guy. When I got there he was > just about done with the install but the truck was spread around the > driveway ( not throwing stones I have been known to do this). So he was > going past hour 4 at this point with paperwork and packing the truck he was > going to be at 5 for sure. I stepped in did the paperwork and quietly > asked the other guy to pack up the truck some. This was done for selfish > reasons ( its Friday and I have a family) and also because we had a > between 1 and 3 to hit for the final install of the day. > > > > Grabbed subway. Scoffed it down. I bought and we headed to the last job. > > > > I had the supervisor guy in my truck and we have worked together a lot > 100s of installs together. So on the way to the install which he had never > seen I prep him on it. Big ladder ( 32”) up on the gable on the back of the > house. Take the little giant around to the deck so I can access the roof. > And it’s a tripod install. So when we pull into the drive I point to the > back of the house “that’s the back” he says okay and I go to ring the > doorbell and say hello. He has the new guy with him so he told him to help > with the ladder and then instructed him to start an rj45 on a wire. When I > walked out the ladder was up and the supervisor was at the top screwing > down the tripod. I grabbed the mast, mounted the antenna and put the > wireless unit on it to tune and scurried up the small ladder and up the > roof. Ill make this short. We hung the gear and tuned and marked the tripod > and I went down and he had just finished the RJ45. In his defense he had > put one on a 3 foot scrap piece that he had confused with the rest of the > wire in the box( I don’t know) so this was his second end. Anyway we just > ran the job and he stayed out of the way. This was a hard roof, tall and > not LOS and we were done in the truck heading home in just under two hours. > But that was two guys and we ran. > > > > Ok so this is getting long sorry about that but I just am at a loss with > this guy. I did realize on that last job I run on job sites. I always run > to the truck back from the truck and I think ahead. This guy defiantly does > not run and nothing is done with any sense of urgency. He is certainly > smart and I hate to let him go because he has other values but I don’t know > what I can do to help him. He was hired to take the load off of me and I > realize at the beginning new guys are work but its been over two months now > he just recently took on jobs alone and he is not taking the load off. He > is adding to it. > > > > Thoughts? > > > > Is to wrong to say, your slow I don’t know why but I am going to fire you > if you don’t get fast. I wish I could tell you how to get fast but Its lots > of little things. Start with running everywhere you go and see if that > helps? > > > > Seriously…. I do want to know from those of you that have hired lots of > guys what are your thoughts? Should I not be running one man crews with the > expectation of two installs in an 8 hour day with an hour of drive time in > there? > > > > Thanks, > > Brandon > > > > > > > > > > >
