If we're still selling the same version of a product, we warranty it. We
regularly replace things which are far older. I like to see the in field
failures so I can roll the lessons learned into the next generation of
products.
Just send an email info cust...@packetflux.com with the serial (mac
address) and your address we'll send a ups label to ship it back to us.
Please include a note as to what is wrong so I can remember when I look at
it.
Oh, one thing I just noticed. .. is this a positive ground plant by
chance? (I.E. -48)
On May 10, 2017 7:16 AM, "Sorin Esanu" <so...@evox.ro> wrote:
We’re monitoring A and B of our DC power plant. It is wired directly into
the GMT fuses panel, A and B sides.
This particular unit was installed over 1 year ago, close to 2 years. If
your offer is still valid, let me know the procedure.
Thanks!
On 10 May 2017, at 10:32, Forrest Christian (List Account) <
li...@packetflux.com> wrote:
Can you let me know more about your setup?
Is this the unit you bought in November? (In case this is something which
has gone weird with a batch, and somehow not caught by our test procedures).
If you've got a defective one, we'll swap it, paying shipping both ways.
On Tue, May 9, 2017 at 9:49 PM, Sorin Esanu <so...@evox.ro> wrote:
> We’ve experienced this exact same behaviour last week. It seems like PWR1
> and PWR2 are acting like one now.
> We are in process of replacing all the SiteMonitor II devices with Tycon
> TPDIN-Monitor-WEB2, which can monitor more things and it’s a lot smarter.
>
>
> > On 10 May 2017, at 01:31, Bill Prince <part15...@gmail.com> wrote:
> >
> > I think I have a SiteMonitor II with a problem, as I always thought that
> the two power sensors (PWR1 and PWR2) were independent of each other, and
> should have a pretty high impedance between then.
> >
> > We set up a new solar site, and put our load on PWR1 and the batteries
> on PWR2. As soon as we hook up either one of the sense wires, the breaker
> to the batteries (30 amp) pops, and all the lights go out.
> >
> > We can monitor one voltage on PWR1, or the same or different voltage on
> PWR2. However, if both are connected we blow the 30 amp breaker to the
> batteries.
> >
> > We've checked the polarity (both voltages are negative ground), and they
> are both "about" the same voltage (although we have monitored radically
> different voltage in the past (like 12V on one and 48V on the other). This
> is a 48VDC system, so we are seeing ~~ 56V on both right now,
> >
> > BTW, when we hook up just one of the sensors and leave the other open,
> we see ~~ 43 volts between PWR1 and PWR2. I haven't checked other
> SiteMonitors, but this doesn't seem right to me.
> >
> >
> > --
> > --
> > bp
> > part15sbs{at}gmail{dot}com
>
>
--
*Forrest Christian* *CEO**, PacketFlux Technologies, Inc.*
Tel: 406-449-3345 | Address: 3577 Countryside Road, Helena, MT 59602
forre...@imach.com | http://www.packetflux.com
<http://www.linkedin.com/in/fwchristian> <http://facebook.com/packetflux>
<http://twitter.com/@packetflux>
