I know nothing about OneNote, so speaking from a position of total ignorance
here, I don’t care about creating a log or history of problems with particular
customers, our billing software does that very well.
I want to have a quickly searchable database. For example, this morning I have
a customer that is having a problem of callers to his house receiving an all
circuits busy or re-order tone. I want to be able to search on things like:
wireshark SIP filter settings, SIP messages for inbound calls. Things unique
to our particular company. Shared notes that are searchable for all. ONT
configs, router upgrade notes, info, configs, methods etc etc.
I would start with our ServerPlus decision tree and add to it with hints and
tips as to how to fix each problem etc.
From: Steve Jones
Sent: Saturday, January 20, 2018 10:21 AM
To: af@afmug.com
Subject: Re: [AFMUG] OT tech wiki
OneNote is WAY better for that. thats where I maintain all our documentation.
try it out, not the App, the actual program. ive stayed with 2013 because it
flows better. It like a digital binder, less restrictive than any wiki i ever
met. drag and drop stuff. i embed alot of excel files, they view-able directly
and then editable outside the page but save right back. its sexy for ip space
management. the only drawback is you can only go like 4 sub pages deep per
section. i do job orders for contractors in it and export them as pdf, sexy,
all sexy
On Sat, Jan 20, 2018 at 11:16 AM, <ch...@wbmfg.com> wrote:
I want it to be in wiki format. An ongoing knowledge base. We had one at a
former company and it was great. But I was not the one that installed it so I
don’t know what is involved in that.
From: Steve Jones
Sent: Saturday, January 20, 2018 10:14 AM
To: af@afmug.com
Subject: Re: [AFMUG] OT tech wiki
if its not public, i use OneNote
its not in the wiki format but it logs changes, logs who made changes and
allows multiuser access
On Sat, Jan 20, 2018 at 11:06 AM, <ch...@wbmfg.com> wrote:
What is the most pain free way to create a wiki?
