I had gotten convinced to go down the samepage route at one point.
Well everything there is now a smoke cloud because they decided to
pivot. Own your own shit... Frick'n internet companies are perfectly
described by calling them cloud computing. A sunny day and they are
gone! ( & I am an ex-netscaper )..
On 01/20/2018 11:57 AM, David Coudron wrote:
OneNote has also proven to be very useful for us. We use it for
traditional Wiki types of things as well as instructions for
configuration, etc. as Steve mentioned. The ability to clip
information into OneNote (pics, URLs, emails, etc) is tremendous and the
searching is very competent. We have used Jira (Confluence) and other
more traditional wikis, they are good for very high volume, but have a
bigger learning curve in order to get things organized correctly. Our
enterprise customers are pretty committed to Jira, but they are also
using it for Agile software development in a lot of cases.
Our only concern may be the scalability of OneNote, however we haven’t
run into any limitations as of yet. It is a pretty impressive piece of
software. We use it for non-wiki types of things, like documenting
decisions from meetings and for personal note taking.
With the right MS Office license it is free. It is certainly worth
taking a look if you have a license for it.
Regards,
David Coudron
*From:* Af [mailto:af-boun...@afmug.com] *On Behalf Of *Steve Jones
*Sent:* Saturday, January 20, 2018 11:57 AM
*To:* af@afmug.com
*Subject:* Re: [AFMUG] OT tech wiki
OneNote is perfect for that, not really a "database" but neither is a wiki
We have a troubleshooting section for repeated issues
I use it for pbx programming tasks for customers who are taking over
management of certain things
Try out one note 2013 if you can lay hands on that version. poke around
at it
mine arent as organized as they should be, its like any binder, you fill
it with notes, intending on tidying them up at some point, but you just
end up with piles of binders
On Sat, Jan 20, 2018 at 11:35 AM, <ch...@wbmfg.com
<mailto:ch...@wbmfg.com>> wrote:
I know nothing about OneNote, so speaking from a position of total
ignorance here, I don’t care about creating a log or history of
problems with particular customers, our billing software does that
very well.
I want to have a quickly searchable database. For example, this
morning I have a customer that is having a problem of callers to his
house receiving an all circuits busy or re-order tone. I want to be
able to search on things like: wireshark SIP filter settings, SIP
messages for inbound calls. Things unique to our particular
company. Shared notes that are searchable for all. ONT configs,
router upgrade notes, info, configs, methods etc etc.
I would start with our ServerPlus decision tree and add to it with
hints and tips as to how to fix each problem etc.
*From:*Steve Jones
*Sent:*Saturday, January 20, 2018 10:21 AM
*To:*af@afmug.com <mailto:af@afmug.com>
*Subject:*Re: [AFMUG] OT tech wiki
OneNote is WAY better for that. thats where I maintain all our
documentation. try it out, not the App, the actual program. ive
stayed with 2013 because it flows better. It like a digital binder,
less restrictive than any wiki i ever met. drag and drop stuff. i
embed alot of excel files, they view-able directly and then editable
outside the page but save right back. its sexy for ip space
management. the only drawback is you can only go like 4 sub pages
deep per section. i do job orders for contractors in it and export
them as pdf, sexy, all sexy
On Sat, Jan 20, 2018 at 11:16 AM, <ch...@wbmfg.com
<mailto:ch...@wbmfg.com>> wrote:
I want it to be in wiki format. An ongoing knowledge base. We
had one at a former company and it was great. But I was not the
one that installed it so I don’t know what is involved in that.
*From:*Steve Jones
*Sent:*Saturday, January 20, 2018 10:14 AM
*To:*af@afmug.com <mailto:af@afmug.com>
*Subject:*Re: [AFMUG] OT tech wiki
if its not public, i use OneNote
its not in the wiki format but it logs changes, logs who made
changes and allows multiuser access
On Sat, Jan 20, 2018 at 11:06 AM, <ch...@wbmfg.com
<mailto:ch...@wbmfg.com>> wrote:
What is the most pain free way to create a wiki?
