OneNote is perfect for that, not really a "database" but neither is a wiki We have a troubleshooting section for repeated issues I use it for pbx programming tasks for customers who are taking over management of certain things Try out one note 2013 if you can lay hands on that version. poke around at it mine arent as organized as they should be, its like any binder, you fill it with notes, intending on tidying them up at some point, but you just end up with piles of binders
On Sat, Jan 20, 2018 at 11:35 AM, <ch...@wbmfg.com> wrote: > I know nothing about OneNote, so speaking from a position of total > ignorance here, I don’t care about creating a log or history of problems > with particular customers, our billing software does that very well. > > I want to have a quickly searchable database. For example, this morning I > have a customer that is having a problem of callers to his house receiving > an all circuits busy or re-order tone. I want to be able to search on > things like: wireshark SIP filter settings, SIP messages for inbound > calls. Things unique to our particular company. Shared notes that are > searchable for all. ONT configs, router upgrade notes, info, configs, > methods etc etc. > > I would start with our ServerPlus decision tree and add to it with hints > and tips as to how to fix each problem etc. > > *From:* Steve Jones > *Sent:* Saturday, January 20, 2018 10:21 AM > *To:* af@afmug.com > *Subject:* Re: [AFMUG] OT tech wiki > > OneNote is WAY better for that. thats where I maintain all our > documentation. try it out, not the App, the actual program. ive stayed with > 2013 because it flows better. It like a digital binder, less restrictive > than any wiki i ever met. drag and drop stuff. i embed alot of excel files, > they view-able directly and then editable outside the page but save right > back. its sexy for ip space management. the only drawback is you can only > go like 4 sub pages deep per section. i do job orders for contractors in it > and export them as pdf, sexy, all sexy > > On Sat, Jan 20, 2018 at 11:16 AM, <ch...@wbmfg.com> wrote: > >> I want it to be in wiki format. An ongoing knowledge base. We had one >> at a former company and it was great. But I was not the one that installed >> it so I don’t know what is involved in that. >> >> *From:* Steve Jones >> *Sent:* Saturday, January 20, 2018 10:14 AM >> *To:* af@afmug.com >> *Subject:* Re: [AFMUG] OT tech wiki >> >> if its not public, i use OneNote >> its not in the wiki format but it logs changes, logs who made changes and >> allows multiuser access >> >> On Sat, Jan 20, 2018 at 11:06 AM, <ch...@wbmfg.com> wrote: >> >>> What is the most pain free way to create a wiki? >>> >> >> > >
