On 2/21/18 9:46 AM, Nate Burke wrote:
"I just sent an email to my girlfriend with dinner reservations for
tonight, but now I want to break up with her, can you delete the email
that I sent her?"
"3 years ago I bought a widget, and now I want to buy it again, but I
can't find it in my inbox, can you find it for me?"
"I just deleted all my email, but now I want it back. Get it back now!"
None of these are configuration problems, but will all take support
time, even to tell them "No, go away"
Do you actually tell people no though? I do, and it does signal that we
expect our email users to be self-service and only contact us for issues
with the tools we give them for self service.
I also never mention we have an email service to any of our customers
and discourage the ones that do see it thinking we'll be their email
support, because we won't and I'm upfront about that.
~Seth