These customers want us to come out and setup their Outlook when they have a new computer, walk them through setting up their phones, tell them where the emails went when they pressed delete....etc., etc.
On Wed, Feb 21, 2018 at 12:27 PM, Dennis Burgess <dmburg...@linktechs.net> wrote: > WE only host for ISPs anymore, and those questions are sent to the ISP< if > they wish to open a ticket with us we charge them for it. Simple as that, > 99% of the time once they open 1-2 tickets they know better and tell the > customer. Lol. J > > > > *From:* Af [mailto:af-boun...@afmug.com] *On Behalf Of *Steve Jones > *Sent:* Wednesday, February 21, 2018 12:52 PM > *To:* af@afmug.com > *Subject:* Re: [AFMUG] Email Server > > > > "Im having problems with emails getting to people quickly. I send an email > to myself and its there immediately, but I send it to my gmail, it takes > 1-3 minutes. There is something wrong here that needs fixed, These delays > are just too much" > > "I sent some customers emails that they didnt get" "how many customers?" > "350, also Alot of people arent getting emails from me now, and I keep > seeing these emails about delivery fail" > > > > On Wed, Feb 21, 2018 at 12:17 PM, Seth Mattinen <se...@rollernet.us> > wrote: > > On 2/21/18 9:46 AM, Nate Burke wrote: > > "I just sent an email to my girlfriend with dinner reservations for > tonight, but now I want to break up with her, can you delete the email that > I sent her?" > > "3 years ago I bought a widget, and now I want to buy it again, but I > can't find it in my inbox, can you find it for me?" > > "I just deleted all my email, but now I want it back. Get it back now!" > > None of these are configuration problems, but will all take support time, > even to tell them "No, go away" > > > > Do you actually tell people no though? I do, and it does signal that we > expect our email users to be self-service and only contact us for issues > with the tools we give them for self service. > > I also never mention we have an email service to any of our customers and > discourage the ones that do see it thinking we'll be their email support, > because we won't and I'm upfront about that. > > ~Seth > > >
