If you've set your service up correctly, there's nothing to walk them though. It autodiscovers the settings they need and just prompts them for e-mail address and password.
----- Mike Hammett Intelligent Computing Solutions Midwest Internet Exchange The Brothers WISP ----- Original Message ----- From: "Jeremy" <jeremysmi...@gmail.com> To: af@afmug.com Sent: Wednesday, February 21, 2018 3:57:52 PM Subject: Re: [AFMUG] Email Server These customers want us to come out and setup their Outlook when they have a new computer, walk them through setting up their phones, tell them where the emails went when they pressed delete....etc., etc. On Wed, Feb 21, 2018 at 12:27 PM, Dennis Burgess < dmburg...@linktechs.net > wrote: WE only host for ISPs anymore, and those questions are sent to the ISP< if they wish to open a ticket with us we charge them for it. Simple as that, 99% of the time once they open 1-2 tickets they know better and tell the customer. Lol. J From: Af [mailto: af-boun...@afmug.com ] On Behalf Of Steve Jones Sent: Wednesday, February 21, 2018 12:52 PM To: af@afmug.com Subject: Re: [AFMUG] Email Server "Im having problems with emails getting to people quickly. I send an email to myself and its there immediately, but I send it to my gmail, it takes 1-3 minutes. There is something wrong here that needs fixed, These delays are just too much" "I sent some customers emails that they didnt get" "how many customers?" "350, also Alot of people arent getting emails from me now, and I keep seeing these emails about delivery fail" On Wed, Feb 21, 2018 at 12:17 PM, Seth Mattinen < se...@rollernet.us > wrote: <blockquote> On 2/21/18 9:46 AM, Nate Burke wrote: <blockquote> "I just sent an email to my girlfriend with dinner reservations for tonight, but now I want to break up with her, can you delete the email that I sent her?" "3 years ago I bought a widget, and now I want to buy it again, but I can't find it in my inbox, can you find it for me?" "I just deleted all my email, but now I want it back. Get it back now!" None of these are configuration problems, but will all take support time, even to tell them "No, go away" Do you actually tell people no though? I do, and it does signal that we expect our email users to be self-service and only contact us for issues with the tools we give them for self service. I also never mention we have an email service to any of our customers and discourage the ones that do see it thinking we'll be their email support, because we won't and I'm upfront about that. ~Seth </blockquote> </blockquote>
