We actually provide the support for most of the ISPs that we provide email hosting for so the support calls come to us and there is not an additional cost to most ISPs (except the per call ones). But because our main business is customer support we were very picky about finding a hosted email solution that does NOT generate calls. In the rare occasion when we get the calls our techs usually remote in and fix the issue for the customer instead of trying to talk them through it. Less time, less pain, less frustration.
Layne Sisk ServerPlus 801.426.8283, ext 102<tel:801.426.8283%2C%20ext%20102> [New logo xl]<http://www.serverplus.com/> [http://i.imgur.com/VOz763A.png] [http://i.imgur.com/xvQYYWa.png]<https://www.facebook.com/ServerPlus365/> [http://i.imgur.com/ELG0AB1.png]<https://twitter.com/RealServerPlus> [Utah 100] [fast50-01] [Inc 5000] From: Af [mailto:af-boun...@afmug.com] On Behalf Of Steve Jones Sent: Wednesday, February 21, 2018 11:52 AM To: af@afmug.com Subject: Re: [AFMUG] Email Server "Im having problems with emails getting to people quickly. I send an email to myself and its there immediately, but I send it to my gmail, it takes 1-3 minutes. There is something wrong here that needs fixed, These delays are just too much" "I sent some customers emails that they didnt get" "how many customers?" "350, also Alot of people arent getting emails from me now, and I keep seeing these emails about delivery fail" On Wed, Feb 21, 2018 at 12:17 PM, Seth Mattinen <se...@rollernet.us<mailto:se...@rollernet.us>> wrote: On 2/21/18 9:46 AM, Nate Burke wrote: "I just sent an email to my girlfriend with dinner reservations for tonight, but now I want to break up with her, can you delete the email that I sent her?" "3 years ago I bought a widget, and now I want to buy it again, but I can't find it in my inbox, can you find it for me?" "I just deleted all my email, but now I want it back. Get it back now!" None of these are configuration problems, but will all take support time, even to tell them "No, go away" Do you actually tell people no though? I do, and it does signal that we expect our email users to be self-service and only contact us for issues with the tools we give them for self service. I also never mention we have an email service to any of our customers and discourage the ones that do see it thinking we'll be their email support, because we won't and I'm upfront about that. ~Seth
