I tend to agree with Lewis, if your not already doing email it's a time sink.
It's different if you have offered it for years. If your a a new startup it's probably not worth your time. Joe On Fri, Feb 23, 2018 at 8:52 AM, Lewis Bergman <lewis.berg...@gmail.com> wrote: > I ran Magicmail at the end. It was a pretty decent system. I think the > only way to reduce support costs is just not answer the phone. Maybe 1% of > our support for email had anything to do with something that could even > remotely be considered a server issue. It was all stupid user tricks. > > On Fri, Feb 23, 2018 at 7:47 AM Mike Hammett <af...@ics-il.net> wrote: > >> Throwing up basic Dovecot and Postfix and that's it on a VM is a bit >> different of a system than if you actually put some care into it. >> >> Put in some time to have a good system and spend less on support. >> >> >> >> >> ----- >> Mike Hammett >> Intelligent Computing Solutions <http://www.ics-il.com/> >> <https://www.facebook.com/ICSIL> >> <https://plus.google.com/+IntelligentComputingSolutionsDeKalb> >> <https://www.linkedin.com/company/intelligent-computing-solutions> >> <https://twitter.com/ICSIL> >> Midwest Internet Exchange <http://www.midwest-ix.com/> >> <https://www.facebook.com/mdwestix> >> <https://www.linkedin.com/company/midwest-internet-exchange> >> <https://twitter.com/mdwestix> >> The Brothers WISP <http://www.thebrotherswisp.com/> >> <https://www.facebook.com/thebrotherswisp> >> >> >> <https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg> >> ------------------------------ >> *From: *"Lewis Bergman" <lewis.berg...@gmail.com> >> *To: *af@afmug.com >> *Sent: *Friday, February 23, 2018 7:42:12 AM >> >> *Subject: *Re: [AFMUG] Email Server >> >> Never do your own mail if you don't already do it. Maybe everyone here >> doing it has found some magic solution but I doubt it. As discussed n this >> thread, the users get in the way no matter what your efforts. >> I am cynical, but I doubt anyone here is charging enough to make up for >> even the support costs much less the per user fees if not doing it >> themselves. Having said that, I guess you can go tell your users to sod off >> but I doubt many here do that. I could have had 1/5 th the number of >> support people had I not had email. What a pile of steaming poo email is to >> support. My guess would be that you would have to have upwards of 50k paid >> mailboxes to start to get ahead on the expenses. I am not even sure stupid >> users would even let that work. >> I probably tried to provide a higher quality service than anyone should >> for email. Email users, by their own actions, not their words, demand an >> extremely low level of support. Charge enough for the support they demand >> and they'll go elsewhere. They want gmail prices (free) but have someone to >> call and bug the crap out of when they are to stupid or lazy to configure >> their client no matter what it is installed on. I think maybe you just have >> a call flow that says "if you have email trouble push 1, If you ..." When >> they press one, refer them to a web site, tell them the settings, curse at >> them and hang up. If they call back and press 2 or something the tech >> immediately forwards them to the message they would hear if pressing one >> without saying a word. >> I am glad those of you who still do it have figured it out or don't know >> enough about accounting or cost assignment to know how much money you are >> losing on it. >> >> On Thu, Feb 22, 2018 at 11:28 PM Steve Jones <thatoneguyst...@gmail.com> >> wrote: >> >>> We would probably do our own mail if we had enough emails to get a good >>> enough rate at rackspace to get a good enough rate to do email. >>> Also, if we had some eggs we could have ham and eggs, if we had some ham >>> >>> On Feb 22, 2018 11:23 PM, "Steve Jones" <thatoneguyst...@gmail.com> >>> wrote: >>> >>>> Youre probably on the dame grandfather pricing we are >>>> >>> On Feb 22, 2018 10:54 PM, "Rob Genovesi" <r...@corp.coastside.net> wrote: >>>> >>> That's their retail price. You can do much better on a wholesale >>>>> agreement - price will probably depend on your quantity. We got in real >>>>> early and got a very good price that may not be available anymore. >>>>> >>>>> As for tech headaches: yes we have autodiscover set up and that >>>>> catches a lot. The biggest headaches are the uber-non technical that are >>>>> afraid to do anything without "professional guidance" (we use that term >>>>> loosely around here) or hacked/disabled accounts that need a password >>>>> reset. >>>>> >>>>> We use Google Apps internally and I love Gmail - was considering >>>>> switching to G (before they pulled the plug on the ISP edition). I polled >>>>> some customers about it and we had more than a few customers that were >>>>> concerned with Google getting in their pants. >>>>> >>>>> -Rob >>>>> >>>>> On Wed, Feb 21, 2018 at 9:47 AM, Steve Jones < >>>>> thatoneguyst...@gmail.com> wrote: >>>>> >>>>>> https://www.rackspace.com/en-us/email-hosting/webmail looks like >>>>>> around 2 bucks now >>>>>> >>>>>> On Wed, Feb 21, 2018 at 11:31 AM, Matt <matt.mailingli...@gmail.com> >>>>>> wrote: >>>>>> >>>>>>> What is the pricing for rackspace email? >>>>>>> >>>>>>> >>>>>>>
