You can open a ticket in Zendesk. Do you mean open a ticket the customer can refer to or for you to track? I guess you could do either.
We sometimes open tickets in zendesk to email the customer. Really your billing/CRM system should be handling phone support tickets and linking them to the account. > On Apr 19, 2018, at 05:18, Darin Steffl <darin.ste...@mnwifi.com> wrote: > > I am having trouble finding a ticket system that is also good for people who > call in. Most seem like you need a customer to email in to create a ticket. > It seems harder to manually enter a ticket for those who call us. > > Am I overlooking something obvious on zendesk for this? I don't need it > integrated into my phone system, just an easy way to create a ticket when > someone calls in. > > On Wed, Apr 18, 2018, 11:54 PM Forrest Christian (List Account) > <li...@packetflux.com> wrote: >> What is everyone using for support tickets nowadays? I've about had it with >> our system. >> >> -- >> Forrest Christian CEO, PacketFlux Technologies, Inc. >> Tel: 406-449-3345 | Address: 3577 Countryside Road, Helena, MT 59602 >> forre...@imach.com | http://www.packetflux.com >> >>
