I'm afraid of having too many places for tickets so we're trying to decide on one place. I don't want email tickets in zendesk, phone call tickets in Azotel, texts in zipwhip, and Facebook messages on Facebook.
I'd really love an easy way (doesn't need to be free) to combine all our support methods into one spot so we don't lose or forget things. On Thu, Apr 19, 2018, 12:14 PM Matt Hoppes < mattli...@rivervalleyinternet.net> wrote: > You can open a ticket in Zendesk. > > Do you mean open a ticket the customer can refer to or for you to track? > I guess you could do either. > > We sometimes open tickets in zendesk to email the customer. Really your > billing/CRM system should be handling phone support tickets and linking > them to the account. > > On Apr 19, 2018, at 05:18, Darin Steffl <darin.ste...@mnwifi.com> wrote: > > I am having trouble finding a ticket system that is also good for people > who call in. Most seem like you need a customer to email in to create a > ticket. It seems harder to manually enter a ticket for those who call us. > > Am I overlooking something obvious on zendesk for this? I don't need it > integrated into my phone system, just an easy way to create a ticket when > someone calls in. > > On Wed, Apr 18, 2018, 11:54 PM Forrest Christian (List Account) < > li...@packetflux.com> wrote: > >> What is everyone using for support tickets nowadays? I've about had it >> with our system. >> >> -- >> *Forrest Christian* *CEO**, PacketFlux Technologies, Inc.* >> Tel: 406-449-3345 | Address: 3577 Countryside Road, Helena, MT 59602 >> forre...@imach.com | http://www.packetflux.com >> <http://www.linkedin.com/in/fwchristian> >> <http://facebook.com/packetflux> <http://twitter.com/@packetflux> >> >>
